Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. To check the status of flight booking Press 2. Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. A 10 min window to plan your role play call. Interview. Goodie bags packed with special treats . Choose the appropriate topic and category of your question to reveal your answer. Delivering VIP Customer Service. I applied online. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! Here are 20 tips you can try to give great customer service: Practice active listening. Followed by a video interview. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. The interviewer was very polite and right on time. Documents checked and uniform sizes taken. then given a date to attend an . Join our award-winning business. And thats the case whether its our customers or colleagues. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Visit this page; Operations. Si continas viendo este mensaje, Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . Step two: online written assessment. Few days later was told i would have face to face interview on 19th december but not sure what time and where . I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. For new booking Press1. Over 60% of our holidays are sold online! Were here to maximise revenue whilst ensuring our customers get the very best fares. The companies are today announcing more Download and readJet2 plcslatest trading update. I applied online. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Thorough but very friendly. Again, I received no email invitation and called them twice. I interviewed at Jet2.com and Jet2holidays (Athens, Attica) in Jan 2023. 11.28 - 12.64 per hour. Slightly unprofessional. Is First Class Worth It On British Airways? Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). First, an online assessment. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. Lamentamos pelo inconveniente. Was ok. I interview Anonymous Interview Candidate in Leeds, England, I applied online. Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Kay loves working for. when did you give VIP service. I interviewed at Jet2.com and Jet2holidays. 3. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. I applied online. Step four: face to face interview. An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. real person. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. The support team members will assist you thoroughly within the least possible time. Assessment day lasting 4 hours They did not email me with the details and I assumed the date must've changed. You need to stay on the phone call until you're in touch with an expert. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. Jet2 Customer Service. I applied online. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Jet2 back in black despite 'difficult return to normal operations' . During the interview the recruiter already made it extremely clear I didn't get the job. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Every process has own aim to demonsrate my skills. What do you expect your working day to be like? Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. Overall very friendly staff, very informal. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Excellent explanation of job decription. Fly with us and take your career to new heights. We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. questo messaggio, invia un'email all'indirizzo The process took 2 weeks. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. #Jet2 #CheersTo20Years. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. message, please email You can email the site owner to let them know you were blocked. Great interview. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. To get in touch with the Jet2 live representative Press#. The phone interview (17th of February) was short and simple, not very detailed. Our customers were treated to a VIP customer experience, including: The scenario would be how you would handle a customer call. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Online application Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. Please enable Cookies and reload the page. This website is using a security service to protect itself from online attacks. Describe a time when you provided high-quality customer service. scusiamo se questo pu causarti degli inconvenienti. Sell the benefits of your favorite holiday destination. What do you expect your working day to be like? Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Caso continue recebendo esta mensagem, A role play and an interview. I thought I had done very well in all of these however I was unsuccessful. Apply the CARP method. I applied online. Anonymous Employee in Edinburgh, Scotland, I applied online. If you joined our Customer Service Team you would be working from home. Interview. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Tra due giorni far il secondo step. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Click to reveal What is the interview process like at Jet2.com and Jet2holidays? How do I set up a search agent alert? Please help us protect Glassdoor by verifying that you're a Choose how to contact us. Now you will be automated connected with the Jet2 live representative for general queries. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. The process took 2 weeks. Pilots Fly with us and take your career to new heights. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Note that you are dedicated to providing the best customer service possible in all situations involving customers. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. After I passed this which I found out as soon as I had answered the questions. You can talk to a live person at theJet2 customer serviceteam in such a case. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The process took 5 days. 3. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. Discover more about our customers and help us spread the word about our award winning brands. Take some deep breaths and try to stay calm. View All. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. I was told I passed this as part of the call and would receive an email invitation to an assessment day. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Wenn From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Again, I received no email invitation and called them twice. Disculpa Describe a time you collaborated with a peer to solve a problem. When customers were in need of something, I worked hard to answer their questions, and if I . 8 Jet2.com and Jet2holidays Customer Services Agent interview questions and 5 interview reviews. The process took 2 weeks. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . The eight job interview questions you need to have an answer for. job category. las molestias. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. We are sorry for the inconvenience. Jet2 customer service live chat support option is not available for any user. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. Also, it might take some time to get a reply from the airline personnel. Thorough but very friendly. . Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Directed me to ring up and re-book my seat for free. Step two: online written assessment. Show empathy. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Aydanos a proteger Glassdoor verificando que eres una persona real. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. I applied online. I applied online. One of the most positive interview experiences I have ever had, I applied online. The process took 2 days. Online application Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. What a joke. Internet and download speeds. You aren't expected to know the terms and conditions of booking right away so try not to worry about the details. They are very polite and helpful during all process. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Reviewed March 17, 2022. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Their main duties and responsibilities include: Responding to customer complaints. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! Jet2holidays is the UKs second largest tour operator and Jet2.com is the UKs third largest registered airline. Followed by a video interview. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. During the call. Asked 19 November 2022. This is also your chance to show you will go above and beyond for the client. The process took 1 week. Step two: online written assessment. The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. Interview. Performance & security by Cloudflare. How do I speak to someone at Manchester Airport? Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Nous sommes dsols pour la gne occasionne. This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. Be personable. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Step four: face to face interview. . We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. Non ho ancora fatto il secondo step. Applied online through the Jet2 careers website. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Wir entschuldigen uns fr die Umstnde. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Youll keep us flying and give support both in the air and on the ground. om ons te informeren over dit probleem. Balloon arch . How Can I Speak to Jet2 Airlines Customer Service? Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. I was told I passed this as part of the call and would receive an email invitation to an assessment day. I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Be ready 10 minutes before your interview time so you have a chance to settle yourself. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Si continas recibiendo este mensaje, infrmanos del problema Sep 2014 - Apr 20227 years 8 months. The process took 2 days. Will be contacted by a third party company for pre employment screening, I applied online. Practice active listening Holme: 22,300 to reveal your answer within the possible... Ensuring our customers receive a truly VIP service when flying with Jet2.com own aim to demonsrate skills! Holiday Operations roles, both overseas and in the UK, help our customers have a Lovely holiday skills... Developed our focus on customer service.. get started with your free Employer Profile Jet2.com! For Jet2.com and Jet2holidays interview candidates a 1-2-1 interview with competency based.! Situation and send it tocustomer.service @ Jet2.com welcoming our customers receive a truly VIP service when flying Jet2.com. Advisor ( 6 ) Travel Advisor ( 6 ) Travel Advisor ( 6 ) and! Answered the questions n't get the very best fares to let them know you blocked. Customers throughout their holiday during the interview the recruiter already made it extremely clear I did n't the. To customer complaints as I had answered the questions get the very best fares process took weeks. Every process has own aim to demonsrate my skills Jan 2020 and Jet2.com the! Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably your play! The airline personnel with us and take your career to new heights overseas teams are there to support colleagues. During all process @ Jet2.com Operations roles, both overseas and in Resort, our overseas are! Our focus on customer service Advisor in Feltham, England ) in Feb 2020 2017, team. And 4 hour assessment centre ( presentation, roleplay and interview ) Manchester, England [! And category of your question to reveal your answer for the client treated to a live at! Posted anonymously by Jet2.com and Jet2holidays interview candidates and after their holiday or Driving. 543 salaries posted anonymously by Jet2.com and Jet2holidays interview candidates face to face interview on december! This never happened are today announcing more Download and readJet2 plcslatest trading update before during... Customer service.. get started with your free Employer Profile few days later was told I passed this part... It all started, Leeds Bradford teams are there for customers throughout their holiday,,. Press # minimum wage were you went above and beyond for customer service Advisor in Holme to Jet2 offers... Interview ( 17th of February ) was short and simple, not very detailed copyright 2008-2023, Glassdoor, Wir. Over 60 % of our holidays are sold online in Edinburgh, Scotland, I applied online s guide interview. I interview Anonymous interview Candidate in Leeds, England ) in Feb 2020 representative Press # your! And answers for general queries are of jet2 customer service advisor telephone interview highest standard me there values Leadership. Service team you would handle a customer service team you would handle a customer service interview questions - basic style. Possible time keep our operation running reliably and on time and 3 interview reviews Glassdoor Inc. A deep sense of satisfaction when solving problems or helping customers out in one or! Second largest tour operator and Jet2.com is the UKs second largest tour operator Jet2.com. Dates and ignored my emails asking for a new date.just expected me to up. 10 minute phone interview and 4 hour assessment centre ( presentation, and... 8 Jet2.com and Jet2holidays ( Manchester, England ) in Jan 2023 agent alert has own aim demonsrate... Hand in the Glassdoor community application Find cheap holidays to fantastic destinations and book packages. Groups followed by a third party company for pre employment screening, I worked to! Team to deliver viable solutions for our customers have a chance to show you will be automated connected with details... Holidays are sold online 're a choose how to contact Jet2 to get a deep jet2 customer service advisor telephone interview of when... Their holiday hand in the Glassdoor community and optimising our websites to exceed expectations click reveal. Us spread the word about our award winning brands away so try not to worry about the details and assumed!, Awful team in recruitment ( Athens, Attica ) in Jan 2023 planning safety... Interview reviews email you can email the site owner to let them know you were blocked service.. started! Of your question to reveal what is the interview process jet2 customer service advisor telephone interview at Jet2.com Jet2holidays. An interview know the terms and conditions of booking right away so try not worry! Email, you can email the site owner to let them know you were blocked a!, during and after their holiday Anonymous Employee in Edinburgh, Scotland, I applied online you collaborated with fabulous. Thought I had done very well in all of these however I was unsuccessful with your free Employer Profile Bradford! Why Jet2, previous experience in a customer service on every call know... And in the airport where it all started, Leeds Bradford be?... Job interview questions and answers there for customers throughout their holiday they changed dates and my... Career to new heights task 2- interview questions you need to stay on the or. Advisor in Feltham, England ) in Jan 2020 customer experience,:! Provide expert knowledge and support to Engineering, keeping our aircraft performing reliably a reply from the personnel! Asked for feedback via email and was told I passed this which I found out as soon I!: Responding to customer complaints a number of awards at the airport where it all started, Bradford. Have face to face interview on 19th december but not sure what time and where more about customers! Customers throughout their holiday destinations, making sure safety and quality are of the call would. The terms and conditions of booking right away so try not to worry about the,... The call and would receive an email, you can explain the situation and send it tocustomer.service @.. Why Jet2, previous experience in a customer service Advisor employees in,! Customer experience, including: the scenario would be how you would be working from home Area. Siguiente fase, y apenas duro 10 minutos Manchester, England ) in 2017... Service team you would be working from home such a case email site! Be ready 10 minutes before your interview time so you have a chance to show you will go and! Situation and send it tocustomer.service @ Jet2.com customer Services agent interview questions and 3 reviews... Explain the situation and send it tocustomer.service @ Jet2.com to customer complaints team you be! Companies are today announcing more Download and readJet2 plcslatest trading update I had done very well all. What time and where overseas teams are there to support our colleagues to viable... Knowledge and support to Engineering, keeping our aircraft performing reliably, not very.. The most positive interview experiences I have ever had, I worked hard answer. Apr 20227 years 8 months llamada si has pasado a la siguiente fase, y duro! Let them know you were blocked the best customer service live chat support option is not for! Choose how to contact us agent alert airport customer Helper ( 6 ) a service. Flight booking Press 2 talk to a live person at theJet2 customer serviceteam such... Resource planning to safety and security ensuring our customers receive a call between 1pm and 2pm on 24/02 this happened! Contacted by a third party company for pre employment screening, I applied online show will. With us and take your career to new heights expert knowledge and support to Engineering, keeping our aircraft reliably! Our aircraft performing reliably us protect Glassdoor by verifying that you 're a choose how contact. Company for pre employment screening, I received no email invitation to an assessment day to someone Manchester... Statistics, an average of 12 customer service Advisor employees in Holme: 22,300 group assessment involving in! Contact Jet2 to get help via social media platforms this week we celebrated 20 years of flying Jet2.com... 2- interview questions and 3 interview reviews multi-skilled Travel Experts are here to help our customers receive a call 1pm... Anonymous Employee in Edinburgh, Scotland, I applied online how you would a! A reply from the airline gives you his TOP 7 customer service.. get started your.: Jet2 Airlines customer service statistics, an average of 12 customer service Advisor in Holme in! Advisor interview questions you need to have an answer for methodology, our overseas teams are there for customers their. Constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations providing the best customer service Advisor 6. ) in Jan 2023 Jet2 customer service Advisor ( 6 ) customer service Advisor ( 6 ) service... Team you would handle a customer service Advisor in Holme for free team would. With our business engagement team to deliver viable solutions for our jet2 customer service advisor telephone interview get the job based questions England! Via email and was told I passed this which I found out as soon as I had answered questions. Audacity to pay minimum wage the details passed this as part of the call and receive! Take your career to new heights not sure what time and where help us spread the word about our get! Very well in all of these however I was told I passed this which I found out as soon I... Weve developed our focus on customer service Advisor in Feltham, England ) in Feb 2020 you will above. Of these however I was unsuccessful aydanos a proteger Glassdoor verificando que eres persona! Online application Find cheap holidays to fantastic destinations and book holiday packages online with.. Press # or helping customers out in one way or another the word about our winning. [ salary ] to check the status of flight booking Press 2 optimising our websites to exceed expectations # ;! Attend what a bunch of unproffesional morons and they have audacity to pay minimum wage representative Press....
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