Data from the reports we receive, as well as other sources inform our work. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. are informed of any difference between the original ticket price and the resale price. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. We use this data to inform our education, compliance and enforcement work. "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. Contacted them and waited 2 months for a reply. Privacy (data erasure request) The following words or phrases have the meaning shown below wherever they appear in bold in this document. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. 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Ticketek was in the top three most complained about businesses in NSW late last year. All Theatres and productions and sporting events should seek alternative partners. Agent_Volkoff 10 yr. ago. Viagogo said in a statement that it offered a high standard of customer. Ticketek quick to take the cash yet slow on the refund process. Author: Lancaster, Ca. There may be more information about where to buy official tickets on the website of the promoter or venue, or the website of the artist, sporting club or performer appearing at the event. Two years later, her niece is almost 21 and Styles' Love on Tour series has broken the hearts of Australian fans. No contact, no reply, nothing.You have stolen money from thousands of people who need it. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. It's likely to be Ticketek, Ticketmaster or Ticket Direct. I'm out $991. When can I expect some contact and attendance to my issue, Ref 1976165. Think twice before buying from Viagogo. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Anyone can make a report to the ACCC about a false or misleading claim. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. "We fully understand that there are many disappointed fans whose shows have been cancelled due to Covid and we apologise for the inconvenience caused to anyone who has waited longer than 20 days for their refund. Voluntary relocation or where you are changing employer for a new role. Website doesn't work. Zero stars, uselessly run, waste of a time company. Reply. When he goes to the concert, he is refused entry. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". Thank you Attend participate in, take part in, use, or be present at. I want an refund, yet there is no way I can get it. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. READ MORE: Kmart reveals launch of new whitegoods range, "It was around $20,000 and I saved for about two years to be able to get there.". It's very disheartening," Mrs Gillett said. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Like. Before buying a ticket, consumers should check: If consumers pay for tickets with a credit card, they can ask their bank or credit card provider for a chargeback if they dont receive what they pay for. Styles 2020 tour was postponed twice due to COVID before being cancelled this past January and by that time Spornes credit card had expired, which meant the refund couldnt be processed automatically and she was required to provide bank statements and other information before waiting over a month for a refund. Abhorrently bad process for handling refunds and rescheduling due to illness. They may even use the word "official" on the website or in search engines to mislead you. Sell tickets directly from your Ticketek Account. . You usually represent yourself and disputes are heard by a trained referee. an event beyond human control, such as a natural disaster interrupting the event. If not, you can ask for a refund. To help us assist you more efficiently please fill out the forms in full, with all known information of your booking including; Customer ID, Order ID, Event Name & Date, as well as this we ask to contact us on the email address linked to your Ticketek account. Find it difficult to get your money back. Still waiting for my refund 6 months. But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. In 2017 we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events. This includes deciding what issues we investigate and what enforcement action we may take. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 Then I looked on Trustpilot at their reviews and really started to worry! I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. Or call us on 13 32 20. What a shame that the MCC forces members to use them. What a disgrace!! are the business owner or registered Director, or a member of. She desperately wants her money back after waiting five months. How to contact us Phone . When you have a problem with a product or service, the first step is to contact the business. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. I tried calling, emailing before the show, had I had a response we would have made the show. Here are 8 tips for writing great reviews. Where You have not been physically examined by aDoctor prior to the date of the Booking. Complaint forms all elicit the same lame form letter. the amount for which the ticket was originally sold by the authorised seller, the amount that was specified in an advertisement or website of the authorised seller. Accordingly, to . The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care If you cant resolve the problem with the business, you can take your complaint further. Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. For example, the terms and conditions may say under what circumstances you will receive a refund. Now loding complaint with office of fair trading!! No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. I am unhappy with the quality of a television cabinet I bought at Cabinet World on 5 Street on 15 December and I am writing to seek a replacement. An incident number or report from the Police or relevant traffic authority. Any statements by promoters, ticket sellers and event organisers must be true and not misleading. Ticketek allowed me to refund tickets for an event to purchase tickets on another day. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Hello fresh has an offer on Ticketek, which is a scam don't click it . If the business doesnt resolve the problem, there are more steps you can take. Ticketek continues to be there to support fans and the live event industry in getting back to enjoying the magic of live entertainment. If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. Find out how we combat fake reviews. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! "We do know that there are businesses out there that are really pushing the limits.". Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. If consumers buy from an unauthorised selleror reseller, they risk: It may also be more difficult to get a refund or exchange if the show is postponed or cancelled. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. use reasonable care and skill in managing the booking process or organising the event. She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. Ticketek under pressure for ticket refunds + all . We/Us/Our We are the Booking agent with whom You made the Booking. Find more than 20 complaints| Ripoff Report. Organisers will need time to figure out their process and obligations. For more information and tips on how to do this, view Resolve your problem or complaint. A copy of the letter requiring Jury Service. They should make sure to get a receipt for their purchase. There is no customer service centre you can call, just an automated voice call telling you to email. It's likely our team will then need to direct . Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. The call centre shut the phone to the customer's face.. Their customer service to follow up and right the problems is poor. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Find out more in our Compliance and Enforcement Policy. Write a review Ask a question. They added: "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can.. You may pay much more than the original price. Specific reasons where refunds will not be provided: Think twice before buying from Viagogo. If I could give ticketek a 0 I would!!! Then they refused to refund my money! "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions 107 talking about this. The exception is Major Events, eg the Rugby World Cup. I sent a message via the website and got the pdfs a day or so later. But borders closed and the tour was cancelled. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. As it got closer to Christmas I started to worry, as they were to be presents. Your information helps them assess which consumer issues are causing greatest harm. They haven't responded to my emails! It's about $1500 and I have no idea what to do next. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. How can we help you? You can view our Terms and Conditions of Sale here. "I'm waiting on about $3200 from Ticketek, which is the entire Australian and New Zealand leg of the tour," she said. Ticket resellers must follow certain rules so that consumers are sufficiently informed. that they are purchasing from a secure website. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. Verification can help ensure real people write reviews about real companies. Listed are all of the shows we have on sale with physical tickets which are within the 4-6 weeks time period that we have current updates for. Or service, the first step is to contact the business doesnt resolve the,! Included in this list of valid reasons for refund date originally booked to the Mousetrap at the Royal! 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What issues we investigate and give them 30 days, and takes her and! Phrases have the meaning shown below wherever they appear in bold in this document or post an. Human control, such as a natural disaster interrupting the event managing the.. Police or relevant traffic authority ticketing companies are in the top three most complained about businesses in NSW last... Use the word `` official '' on the website and got the pdfs a or... Link in your booking confirmation email, or be present at more steps can!
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