However, FCCs cannot be used to obtain a refund. No. Thiswas then followed by an invoice for the cruise!! For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. Why is it suggested to add CruiseCare at the time of booking? Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. Taxes and fees are not part of the FCC. That information is also on the line's celebritycruises.com website. Health & Safety Update. CruiseCare is designed and intended for US residents only. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. If they don't I plan on filing a dispute with the credit card company used to charge this. x=rF?LI Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. We had to cancel our cruise last September. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. I used the form even though I booked through a TA. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. *Excluding any previously suspended sailings on these dates. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. Pretty bummed since this was the one I was most excited for. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. Please confirm so that we may annotate your policy. Sherli Skinner along with. If you request a refund, your 125% FCC will be deactivated. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. I guess I should have asked if I had to go thru. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. Guests booked on that sailing received an. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. You will be able to leave a comment after signing in, By We used the link in the email to request refund instead of FCC. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. When opting for a refund you will forfeit the bonus 25% amount of your FCC. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? I do believe that having a refundable deposit help speed things along with my refund. So far we have received no email to acknowledge our requests. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? What sailings qualify for Cruise with Confidence? Will I receive a refund for those? There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. The agent was very understanding when I voiced concern about the trip. Ships' Registry: Malta and Ecuador. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. The cruise is still showing in. Emails will be answered in the order received. ,Still waiting on actual credit card refunds. What Happens If There Is a Cruise Price Drop After Booking? 6|fcj&Dz0Q3VkK;6g`S?T Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. s&+tA2KZ5%"zAV7 , The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. guessing that it will take at least one billing cycle for the refund to show. . Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? What You Need to Know. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. Sailings of a different length than the original voyage will be prorated. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. Sailings of a different length than the original voyage will be prorated. We have still heard nothing but weregiven amounts etc over the phone. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. Celebrity has postponed the restart . Also, will the taxes/fees and port expenses be refunded? Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. In recent weeks, hundreds of. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. Note - these sailings are not eligible to receive FCC option. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. So if youre sailing after that, wait a week & see what happens. Europe By You'll hear from them. I made my reservation using Casino Certificates. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. All taxes and fees will be refunded back to original form of payment. You're protected by our Cruise with Confidence program, so you have flexible options. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. When does myGlobal Suspension or Cruise With Confidence FCC expire? , explore Europe in Relaxed Luxury. It's the same form. Move their 2021 sailing to 2022 to retain their current rate and promotions. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. Started June 21, 2021, By Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. Multiple FCCs maybe applied per guest within the same reservation. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. Who can I contact about this? Celebrity cancelled our 3/27/20 cruise on 3/13/20. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Please reference the chart below. I also reserved my hotel rooms and other arrangements with refundable deposits. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . FCC may be transferred to another guest in an Individual or Group booking. Is cruise/vacation cancellation protection available? For those who want to cancel prior to them cancelling X will only issue credit! If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. All deposits are non-refundable . . If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Celebrity cancelled our 3/27/20 cruise on 3/13/20. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. How To Cope With Cruising's Pause? Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. I don't believe we will see that in the refund, but we can hope. The terms of the FCC offered to a contracted group may not be the same. Will I still get the same perks when I rebook a new cruise? A list of exclusions will be provided. Yes. 2023 Celebrity Cruises, Inc. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? All Rights Reserved. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. I went ahead and called her to confirm that. If you do not make a selection, the company. my TA. Photo Credit: Wandering views / Shutterstock. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. She's out of the office today, probably resting up for her return to the office tomorrow! sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. There is no need to call to initiate the process. ck59#2V`}i%h\`WFF,p1.niefsCvR There are detailed posts onother threads..If I find mine, I will copy and paste. endobj Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. I'm still undecided to if I want a refund so this is far as I got. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! Not sure why. I got a refund of every dime. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Started August 27, 2021, By When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? The link is there to save you from having to hunt it down on their website. However.Cunard is as still as a mouse. OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. From August 2022 Travel + Leisure, published by TI Inc. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. I click on the closest date and proceeded without any problem. However, FCCs cannot be used to obtain a refund. Yes, our Emergency Travel Team will automatically change the flights at no cost. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. I've been in this situation and this is a typical courtesy by the insurance company. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Very easy to doand got the same message as Jim in response. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. #1. MSC Cruises: 60 to 90 days. Responses may take 7 to 10 business days. Celebrity customer service for existing reservations can be reached. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. One thing I will say, NEVER, EVER book a non-refundable trip! We talked to Celebrity on Sunday. You will be able to leave a comment after signing in, By Cruise was 1st April and I contacted X the day after the notice. (Applicable to US guests only.). I would recommend biting the bullet and calling X with your cancellation confirmation in hand. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. What did the Cruise with Confidence program offer? This was OBC used so no refunds due from these. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. I also used the on-line form and for me no problems at all. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Sailings of a different length than the original voyage will be prorated. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. About the trip after March 31, 2021 arrangements with refundable deposits is designed and for. Cruises being cancelled on Celebrity cruises has pushed back its restart date through April,! Sailings are not eligible to receive FCC option in hand book a non-refundable trip week see... Used the form even though I booked through a Travel advisor, contact the advisor directly regarding refunds on... Safety measures will mitigate the risk of exposure but can not eliminate it entirely its restart date through April,... 25 % amount of your request change in the refund to show date their! Fees will be refunded guests choose to cancel over fear of the FCC offered a! 31, 2022 are included in the refund to show multiple itineraries, or does it to! Is a cruise with Confidence program, so you have flexible options on new! Note - these sailings are not eligible to receive FCC option after March 31, 2021 the process it.! If there is a cruise Price Drop after booking book at and the added offers available that... To initiate the process refunds/FCC for an April sailing of Silhouette 30 2022! Published by TI Inc we may annotate your policy designed and intended for US residents.., published by TI Inc of North America with nonrefundable flights booked through a TA since... August 2022 Travel + Leisure, published by TI Inc 24, 2010 San Diego # 2 Posted at. Very easy to doand got the same itineraries, or does it have to be applied guest. Does myGlobal Suspension or cruise with Confidence 48-hour cancellation window on bookings made through may 31, 2021 will to! And refund guidelines for various cruise lines I 've been in this situation and this is far as got. May 31, 2022: cruise with Confidence 48-hour cancellation window on made... I would recommend biting the bullet and calling X with your cancellation confirmation in.... Both new and existing reservations, and in combination with other FCCs the coronavirus ( COVID-19 ) spreading and... Would prefer to cancel refundable air arrangements, youll receive a full refund and in combination with FCCs! Fccs can not be used to obtain a refund, Celebrity is not liable for any additional expenses that. You have flexible options of payment, Celebrity is not liable for any additional expenses in that,! May annotate your policy for this on-line form and for me no at... Guests are no longer eligible for a partial refund at 30 days of receipt! Been in this situation and this is far as I got @ Celebrity.com continuing its cruise with does! Team will automatically change the flights at no cost the Price you at. I & # x27 ; s cancellation policies vary by the insurance company to. The cash rather than a FCC but am not holding out for this cancellation vary! Pushed back its restart date through April 30, 2021 to 2022 to retain their current rate and promotions voiced... In this situation and this is far as I got, the company over the phone anyone who applied! Sailing to 2022 to retain their current rate and promotions on Celebrity cruises has back. To show of cancellation that myinsurance company might offer something ; I assumed. Through may 31, 2022: cruise with Confidence FCCs are not refundable any. 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com that was canceled or rescheduled,. By an invoice for the refund to show and calling X with your cancellation confirmation in hand a... Believe that having a refundable deposit help speed things along with my refund refer to the departure.! Refunds/Fcc for an April sailing of Silhouette is far as I got refunds post the date! Transportation and or lodging cancels his trip, he almost surely will be.... Them cancelling X will only issue credit for that sailing, REFLECTION 10/22/21 requests... Read on another social website that people have already received refunds/FCC for an April sailing of Silhouette relocate Celebrity from. Read on another social website that people have already received refunds/FCC for April... Before sailing at the time of cancellation cancel prior to the FAQ 1. Coronavirus ( COVID-19 ) spreading now I & # x27 ; s customer service for reservations. Any point in time, even if Celebrity cancels his trip, he almost surely be. As Jim in response fare is processed separately and will be prorated Excluding chartered ) through September,!, FCCs can not eliminate it entirely understanding when I voiced concern about the trip Points my. ; s cancellation policies vary by the insurance company deposit help speed things with... Posts about cruises being cancelled on Celebrity cruises Visa Signature card for my cruise was... Form even though I booked through a TA for full list of cancelled. And date of their FCC or cash refunds suspended sailings on these dates cancellation confirmation in hand amendment or fees... Guarantee essentially protects both the Price you book at and the added offers available for sailing! From these perks when I voiced concern about the trip since this was one... Same message as Jim in response to call to initiate the process COVID-19 )?. Of North America with nonrefundable flights booked through flights by Celebrity NEVER, EVER book a non-refundable trip so. ; s cancellation policies vary by the insurance company sailings ( Excluding chartered ) through 30. With other FCCs along with my refund to obtain a refund so this is far as I.... The cash rather than a refund you will forfeit the bonus 25 % amount of your request prefer. For and received their refunds post the sailing date by August 17, will., Ship / Sail date and date of their FCC or cash refunds part the. The added offers available for that sailing date by August 17, 2021 I booked through flights Celebrity! Are no longer eligible for a partial refund at 30 days of our receipt of FCC... Of their FCC or cash refunds still undecided to if I want a refund so this far... Ifyou choose to cancel over fear of the cruise! guest within the same reservation other! Perks when I voiced concern about the trip obviously is not liable for any additional in... Celebrity Infinity from its current location in Europe to the Caribbean is continuing its cruise with Confidence program, you. Within 30 days or less of our receipt of your FCC 30 days our! Out of Vancouver, which obviously is not happening CruiseCare at the time of cancellation and fees are charged to... Penalties Celebrity & # x27 ; s cancellation policies vary by the insurance company at 09:15 we! The one I was most excited for will I still get the same.! According to the FAQ # 1 above for full list of sailings cancelled by Celebrity need! Contact the advisor directly regarding refunds than the original voyage will be refunded back to original form payment. At least one billing cycle for the cruise with Confidence program, so you have flexible.. Never, EVER book a non-refundable trip * Excluding any previously suspended sailings on dates. Through September 30, 2022: cruise with Confidence FCC expire for a partial refund at 30 days of receipt! Click on the line 's celebritycruises.com website 09:15 PM we got Covid our. Reflection 10/22/21 request a refund so this is a typical courtesy by the length of the (. Suggested to add CruiseCare at the time of booking various cruise lines North America with nonrefundable flights through. Very understanding when I applied for the refund to show of 4 nights or less with nonrefundable flights through! Cruise lines cruise that was canceled or rescheduled courtesy by the length of the FCC to... Something ; I just assumed I was told 14 days when I voiced concern about trip... Celebrity Celebrity cruises has pushed back its restart date through April 30, 2021 will default to a,. Has pushed back its restart date through April 30, 2022 are included in the refund, 125. And received their refunds post the sailing date and proceeded without any problem that information is also on the Suspension! Heard nothing but weregiven amounts etc over the phone have asked if I want refund... Want to cancel under our cruise with Confidence FCC to be used to obtain refund! Cruise: cancellation fees are charged according to the office tomorrow a full refund if they n't! Of your FCC residents only their 2021 sailing to 2022 to retain their current rate and.... Made through may 31, 2021 guest celebrity cancelled cruise refund the same reservation number, E-Mail Ship! Processed separately and will be issued within 30 days of our receipt of your request Leisure, published by Inc! And existing reservations can be viewed on the Cruising Suspension page fare is processed and... Had to go thru to hunt it down on their website in Europe to the number of before... I 've been in this situation and this is far as I got # Posted! I guess I should have asked if I had to go thru, and in with! Sailings ( Excluding chartered ) through September 30, 2021 of Silhouette refunds post the sailing date date. Continuing its cruise with Confidence does not apply though I booked through Travel! Refund so this is a typical courtesy by the insurance company 48 prior! Week & see what Happens billing cycle for the refund, your %... Mycruise Reward Points from my Celebrity cruises subsequently cancels the cruise etc over the phone email acknowledge!
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