Still need help? By participating as a User, you represent to Zelle that you are the owner of the email address, the U.S. mobile phone number, and/or other alias you enrolled, or that you have the delegated legal authority to act on behalf of the owner of that email address, mobile phone number, and/or other alias to send or receive money as described in this Service Agreement. There are three variants; a typed, drawn or uploaded signature. To start enrollment, visithttps://www.zellepay.com/get-startedto see if your bank or credit union offers Zelle. 1. Zelle is a mobile payment app that simplifies the payment process and allows for peer-to-peer transfers to happen within minutes. You understand that use of this Service by you shall at all times be subject to (i) this Service Agreement, (ii) your express authorization for a Network Financial Institution to initiate a debit entry to your bank account, and (iii) the terms and conditions of your account agreement with your financial institution. Your consent to receive electronic Records and Communications includes, but is not limited to: b. When you enroll with Zelle, you may establish one or more profiles. Follow the step-by-step instructions below to design your filling out top of information subpoena: Select the document you want to sign and click Upload. IN THOSE STATES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES MAY NOT APPLY, ANY LIABILITY OF ZELLE, ITS OWNERS, DIRECTORS, OFFICERS AND AGENTS OR NETWORK FINANCIAL INSTITUTIONS IN THOSE STATES IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED ONE HUNDRED DOLLARS ($100.00). ET, excluding New Year, Thanksgiving and Christmas) to request a copy by U.S. mail. To deactivate your profile, we will need to speak with you directly. If using Zelle within your bank or credit union's online or mobile banking service, your bank orcredit union's support team is able to help you file a payment research. Home Forms Miscellaneous. If you need help with the Zelle app, please contact customer service at www.zellepay.com/contact-us. The information you are entering for this card (ZIP Code,address, etc.) THESE TERMS, ALONG WITH THE PRIVACY NOTICE AND E-SIGN CONSENT (COLLECTIVELY, THE AGREEMENT), GOVERN YOUR USE OF THE SERVICE AND AFFECT YOUR LEGAL RIGHTS, INCLUDING REQUIRING MANDATORY INDIVIDUAL ARBITRATION OF DISPUTES (see Section 26). PLEASE READ THEM CAREFULLY. If your financial institution provides a Network Financial Institution with changes to your bank account information, the Network Financial Institution will provide Zelle with the updated information. Other product and company names mentioned herein are the property of their respective owners. Decide on what kind of signature to create. Live customer service generally will be available seven (7) days a week, excluding US bank holidays. must match the information that your bank or credit union has on file. Zelle charges no fees for your use of the Service to complete transfers between Network Financial Institutions and you. From the setting gear icon in the upper left corner of the Zelle app home screen, you may update your information. THIS SECTION APPLIES TO YOU AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. Use the Materials in violation of applicable law; Use the Materials in a way that could impair anothers authorized use of the Materials; Falsify any information or misrepresent your identity; Remove, modify, or tamper with any regulatory or legal notice that is incorporated into the Materials. Subpoena recipients often object on the ground that compliance with the subpoena is unduly burdensome and expensive. EXCEPT AS OTHERWISE PROVIDED HEREIN, AND SUBJECT TO APPLICABLE LAW, ZELLE MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SERVICE. You agree that we may provide you with Records and Communications in electronic format. Other product and company names mentioned herein are the property of their respective owners. We reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service in a manner that exposes Zelle and/or the Network Financial Institutions to liability, reputational harm or brand damage. *Remember to only send money to people you know and trust. Below are support categories to help you find answers to your questions and contact Zelle Support. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. 2023 Early Warning Services, LLC. You further acknowledge and agree: Zelle may use information on file with your wireless carrier to further verify your identity and to protect against or prevent actual or potential fraud or unauthorized use of the Service. All rights reserved. Notwithstanding this Agreement to Arbitrate, you and Zelle may choose to bring individual claims or disputes in a small claims court, provided that they fall within that courts jurisdiction. If you're looking to make fast transfers, then Zelle might just be for you. While Zelle maintains and enforces standards for all parties in the Zelle Network, we have no control over the actions of other Users, the Network Financial Institutions or other financial institutions that could delay or prevent a transfer of money to you. Account: will allow you to update the Debit cardenrolled, contact information and add or change your email address to receive payments. You agree that these terms affect interstate commerce. I just received a "Notice in Lieu of Subpoena" requesting my. Only send to people you know and trust. MOBILE NUMBER OR EMAIL ADDRESS. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. We are sorry to hear you no longer wish to use the Zelle app. Please wait a minimum of 20 minutes between attempts. Complete the form and we will respond to you via email within 2 business days. YOU MAY NOT RECEIVE MONEY FROM A USER THAT IS ENROLLED AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. You understand and acknowledge that a person to whom you are sending money and who is not enrolled as a User may fail to enroll with Zelle, or otherwise ignore the payment notification, and the transfer may not occur. Visa or MasterCard debit card tied to a bank account in the U.S. Tapping on the settings gear icon in the upper left corner of the Zelle app home screen. Once completed, you may begin sending, requesting and receiving money with Zelle. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. We will send no paper copy of any Records and Communications to you unless you request it or we otherwise deem it appropriate to do so. Your bank or credit union support team can help you enroll. Create your signature and click Ok. Press Done. To view these terms, pleaseclick here. This section is pretty self-explanatory. Note: When you re-enroll, your current profile and Zelle app activity will be deleted, and all pending payments and requests will be canceled. Mobile numbers cannot be enrolled with more than one Zelle profile. If the financial institution holding your account mishandles or delays processing or posting a transfer facilitated by the Service. litigation, investigations, audit, and compliance practices, or to protect against legal claims. THE SERVICE IS INTENDED FOR SENDING MONEY TO FAMILY, FRIENDS AND OTHERS YOU TRUST. 2. All rights reserved. Telephoning is the best way of keeping your possible losses down. You acknowledge that neither Zelle nor the Network Financial Institutions shall have any liability for your failure to comply with the terms and conditions of your account agreement with your financial institution. To request a paper copy of any particular Records and Communication be mailed to you, contact us at customerservice@zellepay.com. From theProfile has been lockedmessage, tap onRE-ENROLL, From theverificationscreen,tapYesto continue, You will receive aone-timepasswordto your mobile number, Once verified you will beprompted to start your re-enrollment process. The Zelle Network (referred to in this Service Agreement as Zelle, we, us, or our) provides a service (the Service) that enables a convenient way to transfer money between you and others who are enrolled with a financial institution that partners with Zelle (each, a User) using aliases, such as email addresses or U.S. mobile phone numbers. We recommend that you send money only to friends, family and others that you know and trust. If you are enrolled with Zelle at a participating financial institution and need assistance with receiving your money with Zelle,please reach out to your financial institution for assistance. We further reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service for business or commercial purposes, or for any of the uses identified directly below. You'll be prompted to create your new password. Canceling your use of the Service means Zelle will inactivate your profile and login on our mobile app, and the email address or mobile number that you enrolled will no longer be eligible to send or receive money. YOU UNDERSTAND AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ENTERING THE CORRECT U.S. You may ask for copies of the documents that we used in our investigation. Debit cards that are not eligible to enroll with the Zelle app. You are responsible for any fees or other charges that your wireless carrier may charge for any related data, text or other message services, including without limitation for short message service. You may send money to another User at your initiation or in response to that Users request for money. You hereby give your affirmative consent to receive electronic Records and Communications as described in this E-sign Consent. If you are receiving a payment from a business or government agency, your payment will be delivered in accordance with the terms and requirements of your financial institution and the procedures of the business or government agency that is sending you the payment. Neither Zelle nor the Network Financial Institutions accept responsibility if the other User rejects or ignores your request or sends you an amount that is less than you request. By accepting this Service Agreement, you agree that you are not engaging in the business of debt collection by attempting to use the Service to request money for the payment or collection of an overdue or delinquent debt; to request money that is owed to another person; or to collect any amounts that are owed pursuant to a court order. The ISP List was originally maintained by James Nerlinger, Jr. at the defunct site http://forensics.web.org. For iOS users you may turn on or off your Face ID from the Preference option. For example, someone tricked or persuaded you into sending the money, or promised that you would receive something in return that they did not provide. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. Please make sure to state that you are requesting a paper copy of particular Records and Communications. If you are enrolled with Zelle through your financial institutions banking service. In most cases, when you are sending money to another enrolled User, the transfer will occur in minutes; however, there are circumstances when the payment may take longer. If Zelle delays or blocks a transfer that you have initiated, Zelle will notify you in accordance with your notification preferences (i.e. It is important that you also report this to your bank or credit union, if you have not done so already. All Records and Communications to you in electronic form may be provided (i) by email, (ii) by access to a website designated in an email notice from Zelle to you, or (iii) to the extent permissible by law, by access to a website generally designated in advance for such purpose. Fees, when applicable, will be displayed prior to each use of Service. If you have received a message that "An error has occurred" make sure you are logging in using the enrolled U.S. mobile phone number with the same mobile device. To download and use the Zelle app you must have an eligible Android or iOS Smartphone. Written notice should be provided to Early Warning Services, LLC, Attn: Litigation Support, 5801 N.PimaRd. https://www.zellepay.com/support. We do not charge a fee for providing a paper copy of Records and Communications. Zelle will not provide any non-publicly available information to the OP without a subpoena, and the only way to send them a subpoena would be as part of civil litigation. All subpoenas must include: The full name, title, mailing address, email address, and phone number of the person and/or entity issuing the subpoena; and. If dont have your CVV, you may choose to re-enroll. If any provision of this Service Agreement is found to be unenforceable for any reason by a court of competent jurisdiction, that provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law. 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