You can continue placing orders during these 30 days. The grocery aggregator announced Wednesday (Dec. 7) the launch of a pop-up online shop for items eligible with Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs), featuring items . Dismiss Cookie Notice Instacart sends the customer back to the retailer site by using the redirect URI that was registered for your site. Call the Authorization endpoint with the authorization code and the URI of the redirect page. Our top priority is keeping your personal information secure. Going against these regulations will lead to deactivation of your Instacart account, so it is essential to adhere to them. Before you do so, consider why youre locked out of your account. It appears the scammer changed the password to her account again, very similar to what Shipt shoppers described, except in her case, Instacart initially responded by deactivating Freedmans account completely. Sign up Its not clear why that hasnt applied to Freedman. Some Instacart shoppers claim that the company has wrongfully terminated their accounts in response to fraudulent activity, locking them out of future earnings until they get reactivated, CNN Business reports. To make changes to your name, email address, phone number, or password, follow the directions for the website or app. Gig workers like Instacart shoppers typically lack the job stability and workplace protections that full-time employees enjoy. Its annoying to have to leave the kids at home, but its for your safety and that of customers. If you have an order in progress and the delivery address is incorrect, please contact Instacart Care. Two days later, nothing has changed and I haven't heard back from IC. How To Track Blue Dart Courier Using Docket Number. . I received an email on Jan 1, saying my membership was canceled. I've been an Instacart Express member for years. Please noteif you use Facebook or Google to log into your account, youll have to update your account information in your Facebook or Google account. Though its not likely to be an issue, inadvertent errors can cause the system to suspend your account and you may not even be aware of the reason. When you have changes to your personal information, its easy to update your name, delivery address(es), and phone number on Instacart. Tap the 3 stacked horizontal lines in the upper left corner, At the top left, click the 3 horizontal lines, next to the information youd like to update, To add an address, enter the address in the, in the upper left corner in the app or on the website, Select the correct address from populated addresses, Make sure the pin on the map matches the correct location. Sometimes Instacart may suspend customer accounts as a security measure to prevent fraud. Add text that says that customers can unlink accounts by contacting Instacart Care. Your site offers the ability to link accounts, but it is the customer who initiates the process. Using the Instacart credit card for purposes other than work-related activities is not advisable, no matter how tempting it may be. If you dont see the password reset email within a few minutes, please check your junk/spam folder. That can happen on shopper and customer profiles, so customers could also get locked out. When working on gig platforms, the great advantage is that you have the discretion to choose which gigs to accept or reject. You can continue placing orders during these 30 days. Youll receive an email from OneTrust with further instructions. To reset your password. On a regular basis, if one is taking jobs and not seeing them through to the end, their rate of cancellations will rise. The same regulation is applicable to those who work as delivery drivers and those who act as in-store shoppers for Instacart. to further secure your password. Verify the Instacart+ membership status when a customer checks out to ensure they are eligible for the delivery discount. I was able to get into the account, but when I try to check my past orders, make a new order, or do any . Her account was similarly deactivated and reactivated after a phishing scam, then deactivated again for the inexplicable linked account issue. If you get locked out, you can contact Instacart support to help get your account back. Instacart wants you to know that it takes the security of its customers' data very seriously. Delivery service Instacart is rolling out a new Uber Pro -like incentive program for its shoppers called Cart Star. Unfortunately, the online help center requires you to log in to get help. One hour grocery delivery from Instacart. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Update the information and tap Save. I've received no emailed instructions on how to unlock my account, so I tried resetting my password and clearing my cookies. 3. Then link the accounts. Tracking your order and delivery. At the top left, click the 3 horizontal lines. Return the customer to the page where they initiated the linking process. This call generates the account linking token. The company offers a process for appealing deactivations, but at least one of the shoppers CNN Business spoke to, Rachael Freedman, still hasnt had her account reactivated because her appeal was denied. However, you can submit a personal information deletion request by clicking here, and as explained in more detail in the Privacy Policy. Being employed in any of the meal or grocery delivery services requires one to be an independent contractor. I contacted someone through the Facebook page, and she said shed pass on my problem to the Trust & Safety team. A good option is to call them at 1 (888) 246-7822. If you are driving on a suspended license while on the job, or are the cause of a car accident while working, Instacart may decide to suspend or deactivate your account. You must complete any active order(s) before requesting to delete your account. Save my name, email, and website in this browser for the next time I comment. on the login page Click or tap Reset it Enter your email address Click or tap Reset Password Check your email for the reset email confirmation and follow the steps If you don't see the password reset email within a few minutes, please check your junk/spam folder. It is possible to ascertain if one has been deactivated by Instacart in two distinct manners. Heres how. Click Your account settings. Log in to help us get you to the right help quickly. Be sure you read through the Shopper Rules once you join. Youll receive an email from OneTrust with further instructions. You'll receive an email from OneTrust with further instructions. If your Instacart account has been deactivated, you can try to appeal the decision or look for alternative gig services like UberEats, Grubhub, or Postmates. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Check your spam folder if it's not in your inbox. Once you get the email, select Confirm in the email. Robly invented OpenGen in 2014 and Robly A.I. Does Amazon Flex Have A Referral Program. Keep Your Receipt! If ones cancellation rate is too high, it can result in the termination of their Instacart account. and our Update April 30th, 5:30PM ET: Added a statement from Instacart. Begin typing to search, use up and down keys to navigate, enter to select. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ask for tier 3 to report fraud. Check your spam folder if its not in your inbox. Check your spam folder if its not in your inbox. Then, they can send you something to help reset your login details. Instacart has certain forms of fraud they take into account. Shop online & get your groceries delivered directly to your door in as fast as 2 hours. Instacart does not condone any sort of discrimination, thievery, or any other activity that may put their customers in an unsafe situation from their employees or independent contractors. Any advice or help. Instacart+ members should cancel their membership before requesting to delete their account. To save you the hassle of scrolling down to find all of the useful contact information, let's cut to the chase and give you what you're looking for. Instacart can terminate your account if you are utilizing a robot to procure additional jobs. you make the updates. Account deletion requests are processed within 30 days. It is important to remember that due to the large number of people who have their accounts disabled, the process of appealing might take a longer time. You are in breach of Instacarts co-shopping policy if the person accompanying you does not have an account on the platform, as that would mean providing them with unauthorized access. Coupons and promotions. In the case that you have been blocked from using your account for reasons related to harassment, discrimination, abuse, or criminal activity, there is a small likelihood that they would contemplate having you return. Please noteif you use Facebook or Google to log into your account, youll have to update your account information in your Facebook or Google account. For help with prerequisites, contact your Instacart representative. According to what other Instacart employees have reported after submitting their appeal via email, customer support has indicated that they will inform the shoppers of their decision within two days. The shoppers may be the victims of phishing scams. Instacart also returns a CSRF token and an authorization code. Click or tap Reset Password. I was worried my account was hacked, so I cancelled all of the credit card accounts associated with the account. Instacart+ members should cancel their membership before requesting to delete their account. Please reach out to Instacart Care, and we can assist you. Download the Instacart app or start shopping online now with Instacart to get groceries, alcohol, home essentials, and more delivered to you in as fast as 1 hour or select curbside pickup from your favorite local stores. You need at least $5 to use Instacart's Instant Cashout. Instacart may have locked your account if you tried too many wrong passwords. Companies respond better when others are watching. Click Your orders. As you can see in this example, there's a $3 Peak Boost on the order, making the batch more enticing overall. In this sense, you don't really have to keep your receipts. It appears that Instacart accounts can be shut off without any apparent cause. If you do, they also need to have shopper accounts. You can add, update, or remove delivery addresses on the Instacart homepage or in account settings. 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