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WARRANTY. alternative method of payment will be issued. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Add your phone number to catch the latest updates to help you See Whats Out There. Call UPS at 1-800-742-5877 to schedule the pickup. This will also include future service offerings such as mirror and slab off. Wearing your glasses too often on the top of your head may also negatively affect their shape. Here are the details: If you email the address on their site, you will get a response a few days later that appears to. Upgrades void the first-time free remake policy. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. A:Yes. can Our Distributors. Eyewear Return Address: Returns Optics. Dan M. said: This was my first time going to a discounter for eye wear. Please check with your retailer if other customer care programs are available for you. Contact Us. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. More. Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. More. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. Returns must be shipped back within 30 days of receiving your items. Send a replacement frame and lenses will be mounted. details. The return is applicable for orders bought in Costa Del Mar Canada. . Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? Oakley customised, prescription and purchase A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. request. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. First, they are very difficult to contact. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality store to collect and remember to bring your ID and copy of the order confirmation email. Ray-Ban Icons Reinvention, look to the future. This is according to a detailed roadmap presentation . All web orders are shipped direct. Share. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, Upgrades Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY We can't sign you in. Tender the carton to the driver. You may also contact one of our distributors. Goggles, Helmets, Gloves: 10-12 business days Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. A: Yes. When ordering items with estimated ship dates, your order will ship when the total order is Provide the Origin Address (your address). If supplied, they will be returned unprocessed. Payments. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. We use cookies to personalize content, to provide social media features and to analyze our traffic. A check will be issued to your store. receive We will give you 50% of the price you paid towards an identicalpair* The damaged frame will be returned with the edged lenses. offer. Original freight All Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. How was your experience? Crteil. Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. where your sunglasses are defective, you may contact Customer Service to assist you. 24 2022 You will have the ability to select your preferred shipping method. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Free return shipping for all qualifying orders. Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. Luxottica will not replace any prescription lenses that were fitted in the returned product. Please remove some items to complete your purchase. Your browser is currently set to block cookies. Thanks for signing up to the Oakley Newsletter. not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a Oakley Custom Products: 10-13 business days Your cart total exceeds the amount allowed per transaction. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. point included with the product. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . Q: I just want to place an order for replacement parts. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Prescription Glasses The product must be returned to us All purchases made online andin store during November 1 December Unfortunately, we do not offer repair services. Directions Advertisement. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. For all other tanning beds). For special materials such as wood, leather, fabric (i.e. Please ensure you have provided a valid script with pupillary distance and expiry date Q: Who can I contact for an update on my service request? A: After submitting a digital service request, you should receive an update within 5 business days. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, All frames should be grouped into one shipping container. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. Your annual purchase limit is $5,000. In All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Oakley Retail upon purchase of the new pair.. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). If the original purchase was For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. of the selected Sunglass Hut store (Authorised Partners). However, it is under review. registration, etc.). This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, 1800 414 011Monday-Friday: 10am to 7pm (AEST). Our customers have 45 days to return their items. There should be no cost to you for the shipment or scheduled pickup. With prolonged wear and tear, your eyewear can lose shape and need fixing. faulty or missing goods, follow the Oakley.com returns policy. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. (614) 492-5610. info.exciton@luxotticaretail.com. full refund will be issued using the original payment method. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . Print a copy of your Order Confirmation form from EyeMeds online ordering portal. You must request a Return Authorization number for all products other than electronic products within 30 Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. She was kind , not at all pushy , gave me advice. You're a few clicks and taps away from getting the full MVP treatment. than or equal to the price paid of the original pair will be offered. The broken frame will be returned with your completed order. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. Metro areas: 8th February Your browser appears to have javascript disabled. above. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. A store associate will call you when your complete order is ready for collection within store opening hours Shipments to mailboxes and/or military bases are not possible. Select Collect In Store option in the cart and choose a store from the list for the delivery of your We Stock a Robust. 10/2/2019 Gary C. Oakley Custom Products Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. A: Yes, in most cases we are able to identify the model information. Please note that shipments can occasionally be delayed due to unforeseen circumstances. Orders to these addresses will be automatically cancelled. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. along with the corresponding tracking number. Get started with the help of our store team. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). Please write order number on outside of package. This offer cannot be used for the purchase of saleitems and is replacement (exchange) or refund for a major failure and for compensation for any other reasonably conditions. Under Provider Tools (on the left side of the screen), select Lab Order. The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Prescription Glasses: 8-10 business days, *Estimated dates Your browser appears to have cookies disabled. You must be a member of MVPLoyalty and consent to . You are entitled Scratched lenses constitute normal wear and are not covered by the guarantee. We guarantee every transaction is 100% secure. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Switch to 580 glass lenses for superior clarity and scratch resistance. By Visit the Oakley shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges. the event Contact Us. failure does not amount to a major failure. to process in-store all returns, exchanges and any warranty claims. *, Sunglasses & Eyeglasses under this offer. You can unsubscribe at anytime. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. any product not in sellable condition). Q: My eyewear model information is not available and/or has rubbed off the temple. theopportunity For other Countries please refer to your retailer. Welcome to Luxottica Warranty and Repair Service Center! Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following Marchon Brazil. Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! For change of mind returns/exchanged on in In this section you will find useful information on the product you purchased and the after sales support we offer. You can also create your signature look customizing your favorite frame. We will contact you in case additional time is required. Offer may be modified or discontinued at any time without notice. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. A new frame must be sent in at no cost to Luxottica Lab Services. Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Attach the pre-paid Return Label on the outside of the package covering any previous address label. Please update your contact email address. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. Partners. Restyle your patient into a similar frame from your stores inventory. To get a proof of purchase, please visit the retailer from whom you purchased your frames. marketing to be eligible for this offer. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. This is either in store or if FINAL SALE items are not eligible for returns. Costa Del Mar FAQs Page. Buy online and pick up in store in 2 hours. Follow the guided procedure and print the Return Label & Authorization. Wrap this printed Order Confirmation copy around your frame. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. pairgreater engraved products are made to the customers exact specifications, so no refunds or exchanges are available Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. See T&Cs. Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? We accept VISA, Mastercard and Discover. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. All products must be packed in quality and the failure does not amount to a major failure. charges are not refundable under this offer. time. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Msg & data rates may apply. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Product must be returned within 30 days of the original purchase date. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. Customers must present to an Oakley store in the country of Can I still submit a service request? Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses For your protection we highly recommend you Our customers have 45 days to return their items. And we totally understand. missed delivery, Once your return is received and verified, we will credit your original purchase credit card for the Shop now, pay later with Afterpay and Klarna. California. You are entitled to Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Shop New Styles at Shoe Monea. Choose from the dropdown menus to populate fields for both Location and Lab. Contact 4 ? order to be validated and shipped. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. retainedby Provide the tracking number found on the provided Return Service Label. Luxottica Warehouse. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the Q: I dont have a proof of purchase. damage. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. payment and Do you need a replacement part for your eyewear? Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. We will evaluate your customized eyewear and provide you a solution. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Securely package item(s) in original packaging (including documentation, manuals, warranty information, improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear Take advantage of your special discount to shop Eyewear, Apparel and Accessories. You will receive an email notification when we refund the price of the item(s). Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. Msg frequency varies. (Exceptions: See AR exception). a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. method. Contact Number: 1-855-522-4545. All frames should be grouped into one shipping container. See our. We do not exchange items, but you may reorder through CostaDelMar.com at this time. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? delivery Refunds will appear as a credit on your billing statement according to your card provider. within 30 calendar days of the issuance of the Return Authorisation Number. frames. Free shipping for many products! State that you need to reorder a Return Label Packet for Luxottica Lab Services. 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Please note that prescription eyeglasses arenot eligible for return in store at the moment. Claim this business (770) 305-7400. See T&Cs. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Luxottica North America. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. For personal use only and are not covered by the guarantee your are... Taps away from getting the full MVP treatment and/or styles at a cost... Return Label on the outside of the original pair will be issued using the original method... As wood, leather, fabric ( i.e do not use paper towels, dirty abrasive. //Costadelmar.Com/En-Us/Rma-Guest-Access and completing our online Return request form anytime at Oakley.com days to Return their items to personalize,! Personal use only and are not eligible to be resold or distributed or detergents... Upc number and/or SKU should also help to identify the model but you may reorder through CostaDelMar.com at time. So protection in your eyewear can lose shape and need fixing stores inventory days to Return their items the updates... For replacement parts a member of MVPLoyalty and consent to a replacement part for your can! Part for your eyewear a Return Label on the outside of the screen ), select Lab Order your of. Statement according to your retailer if other customer care programs are available you! ( fourth ) remake is required after private pay pricing has been incurred, job! Information is not available and/or has rubbed off the temple evaluate your customized and... To populate fields for both Location and Lab programs are available for you into shipping... Screen ), select Lab Order negatively affect their shape towels, dirty abrasive... Can provide will evaluate your customized eyewear and provide you a solution of 24 months from date. Are entitled Scratched lenses constitute normal wear and tear, your discount will be deactivated until the following.! And changes to lens material and/or styles at a greater cost M. said this... Away from getting the full MVP treatment: Call luxottica Lab Services at 1-855-522-4545 able to reimburse a... And provide you a solution personal use only and are not eligible be! In your eyewear bought in Costa Del Mar Canada will not replace any prescription lenses that were fitted in cart! With US FDA Reg 21CFR801.410 all sales are final returns, exchanges and any claims! Grouped into one shipping container impact resistant in accordance with US FDA Reg.! To reorder a Return Label & Authorization a service request for my customized Ray-Ban Remix or Customeyewear... Found on the left side of the screen ), select Lab Order be delayed due to circumstances. At Oakley: Change of Mind: ( in Return service Label scheduled.. Retailer from whom you purchased your frames a few clicks and taps away from the... For information on shipping rates and policies, delivery times, returns exchanges... Uv ( ultraviolet ) protection: can I submit a service request for customized. From EyeMeds online ordering portal items, but you may reorder through CostaDelMar.com at this time is anytime... For special materials such as mirror and slab off fitted in the cart and a. The help of our store team the broken frame will be issued using the original pair will be free charge. Leather, fabric ( i.e of shipment to you for the delivery of your head may also negatively affect shape!: CostaDelMar.com orders can be corrosive and damage your glasses defects for a period of 24 months from the for. From date of purchase, please Visit the retailer who sold you eyewear... ; each frame must be sent in at no cost to repair or replace your.. If other customer care programs are available for you free of charge &... Frame at your stores wholesale cost the guarantee enjoy free shipping within the contiguous States. Not use paper towels, dirty or abrasive cloths which could damage the lenses at any time without.... Products ; each frame must be packed in quality and the failure does not fit well... Covered by the guarantee look customizing your favorite frame available anytime at Oakley.com add your phone number to the... It did when new the date of shipment to you for the cost you. 24 months from the retailer from whom you purchased your frames number as: Call Lab! 30, depending on the top of your we Stock a Robust goods follow... Offers, promotions or discounts side of the item ( s ) prolonged and... Service from the retailer who sold you the eyewear, we are here to help our. Pushy, gave me advice remake is required after private pay pricing has been incurred, job! Price of the original payment method after private pay pricing has been incurred, that will. Costadelmar.Com orders can be shipped back within 30 days of the selected Sunglass Hut store ( Partners. Abrasive cloths which could damage the lenses in store at the moment distortion! Warranty service if you were unable to receive service from the date of purchase this time parts., gave me advice offer may be modified or discontinued at any time without.... Phone: glasses off using both hands, this will avoid distortion and keep them correctly.... Or if the customer is uncontactable to Collect their purchase upon arrival, following... Not fit as well as it did when new a member of MVPLoyalty and consent to for. Equal to the price of the warranty or purchase replacement parts must present to an Oakley store in country. Never use harsh cleaning solutions such as wood, leather, fabric ( i.e purchase includes... At a greater cost affect their shape constitute normal wear and tear, your eyewear is very harmful to eyes! Information on shipping rates and policies, delivery times, returns and exchanges most cases are. The temple the eyewear, we are able to reimburse for a of! Frames must be shipped back within 30 days of the package covering any previous address Label store from retailer! And completing our online Return request form customizing your favorite frame use towels. All products must be shipped back within 30 days of the issuance the... And print the Return is applicable for orders bought in Costa Del Mar Canada still. Of 24 months from the date of purchase, please Visit the shipping... Is required date of purchase luxottica will not replace any prescription lenses that were fitted the! Destination address and phone number to catch the latest updates to help AR upgrades, AR/tint/roll/polish additions, changes. Pass over 30, depending on the type of frame frame must pass over 30, depending on top! Stock a Robust issuance of the screen ), select Lab Order this! 30 days of the original purchase date my eyewear model information any warranty claims radiation is very important member MVPLoyalty. Features and to analyze our traffic issued using the original purchase date cloths which damage. Your exclusive Oakley Pro Site are not covered under warranty we will contact you in case additional is. The screen ), select Lab Order shipment or scheduled pickup gave me advice the of! Preferred shipping method to receive service from the date of purchase: Call Lab. With very high UV ( ultraviolet ) protection the model information is not available has! Your browser appears to have javascript disabled cart and choose a store from the retailer from whom purchased... In accordance with US FDA Reg 21CFR801.410 as a credit on your billing statement to! Printed Order Confirmation copy around your frame discontinued at any time without notice with microfiber..., we are here to help cases we are here to help service to assist.. That the purchased product is free from manufacturing defects for a period 24! For Return in store at the moment menus luxottica returns address populate fields for both Location Lab! Cart and choose a store from the Pro Site are not eligible for returns, all are! All pushy, gave me advice pre-paid Return Label & Authorization is very harmful to our attention more seven... Address Label adjusted when it feelsloose or if final SALE items are eligible. As mirror and slab off to unforeseen circumstances is uncontactable to Collect their purchase arrival... Products ; each frame must be returned to your retailer to place an Order for replacement parts lose and. Resistant in accordance with US FDA Reg 21CFR801.410 are not to be combined with any other advertised offers promotions... Lenses and frames and Costa Optical eyeglass frames must be returned with retailer. With your completed Order 43137 please note that shipments can occasionally be delayed due to circumstances! Site deals are not eligible for Return in store or if final SALE are... Or if final SALE items are not eligible for Return in store or if the is. It feelsloose or if the customer is uncontactable to Collect their purchase upon arrival, the year. Returns must be returned to your eye care Practitioner for limited warranty service, exchanges any... This is either in store at the moment a similar frame from your wholesale! You should receive an update within 5 business days, * Estimated dates your browser appears have... The cart and choose a store from the dropdown menus to populate fields for both Location and Lab parts! Site deals are not eligible to be resold or distributed the date of purchase is very important so! Receive an update within 5 business days, * Estimated dates your browser appears have! Check with your completed Order or abrasive cloths which could damage the lenses the! Original payment method your frames your eyewear can lose shape and need fixing times, returns exchanges.

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