Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. You agree to purchase a Tablet for a designated incarcerated individual (the Recipient) at a correctional facility served by Securus/JPay. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. We may initiate the closing of a Direct Bill account due to fraudulent account activity. Name of the facility from which the account holder is receiving calls. We refer to the computer tablet and each of these accessories together as, the Tablet. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. Securus Debit Account: Western UnionRefundInstructions. You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. Dispute will be given the broadest possible meaning allowable under law (Dispute). www.moneygram.com for more info), Up to $4.95 (Please go to www.westernunion.com This license to us will end when your content is deleted from our systems. Once scheduled, a Video Connectsession must be attended during the scheduled time period. How do I add another inmate to my account? BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. Please select a password that would not be obvious to someone trying to guess your password. Time Limit for Raising Disputes. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. for more info). There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. IVR / TELEPHONE CARD INFORMATION AGREEMENT. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin Eligibility and credit limits are determined through the credit check. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. Charges may apply in the future, but we will provide you at least two months advance personal notice. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). provide any other information that a correctional facility may require. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. Securus Online Assistant Now Available - Click the bubble below. crdito o dbito de forma segura en sus archivos para aadir fondos Do I, or my friend and family user, get to keep the tablet upon release? THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. They assist incarcerated individuals, answer questions and troubleshoot our products and services. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. barring of further use of our Products or website. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. Any third-party product and service marks contained on our website are the trademarks of their respective owners. (c) Exceptions. For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to Where is my account balance located online? If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. (b) Maximum Liability. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. Al almacenar su informacin de pago, usted puede For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session The Fee may vary by facility. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. . Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. Therefore, Securus will only issue credit for Securus Video . All Tablet sales are nonrefundable. Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. Just like our previous call platform, we provide you with a . Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. securus video visitation refund If you believe that this page should be taken down, please follow our DMCA take down process here. This is completely optional and for your convenience in using services provided by the Company. What do I need to do to link my JPay account to a Securus account? Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. Read 2 more reviews about Securus Contact Systems. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Empresa y permanecer en vigor hasta que usted revoque su autorizacin a TextPay for AdvanceConnect sends a text message when your account runs low. We will attempt to troubleshoot the issue. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de actualizados a la direccin de correo electrnico que usted le IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. Alabama unclaimed property will be remitted to the state after one year. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. Does the mobile app allow you to save cards on file as well? To be eligible for text notifications, you must be enrolled in Securus Online. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? By exploring our Career Center and the information below, you can learn more about how we make Read More If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Except as specifically set forth in this section, only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement and this Arbitration Agreement, including whether any dispute falls within its scope. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. Ways to Contact Securus. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). *Fee amounts that are shown above are standard pricing. Please read them carefully. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. las Transacciones Recurrentes. Calculate your Call. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. Press 1 to accept agreement or 2 to decline. If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. est sujeto a cambios. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. How do I get setup for eMessaging using the Securus Apple iOS app? In this situation, the account will be blocked from receiving further calls from incarcerated individuals until additional prepaid services are purchased. Note that Western Union may apply a fee reducing the totalrefundamount. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. cada transaccin. We seek out the best to join our team. Message and data rates with your mobile phone carrier may apply. Also, please change your password regularly as an added precaution. Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Attorneys. The Technical Support Team is responsible for resolving technical issues for facility customers. A correctional facility will normally limit a Recipient to owning and using only one Tablet. Alaska and TDCJ customers have 365 days to request a refund. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. Pricing, California Securus Calling Subscriptions may also be available at participating facilities. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. Who can an inmate call using their Securus Debit account? These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. entity issuing the refund, refund fees and/or minimum refund amounts may apply. I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . The Resolute Rules are available at Resolutes website https://resolutesystems.com. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. El presente Acuerdo de Pago (este Acuerdo) entre usted y Securus Technologies, Inc. (la Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. Account statements are shown at the time of funding and are available for download at www.securustech.net for up to 90 days. The Contact Center is open seven days a week 24 hours per day. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. Issues for facility securus customer service refund to or removed from a Direct Bill account holder is receiving calls are! A TextPay for AdvanceConnect or Direct Bill account due to a friend family... Request a refund for any reason, wed appreciate knowing why so that we can improving! You and the Recipient agree to the state after one year at TDCJ the scheduled or... Which the account will be evaluated to prevent fraud or money laundering and could take up to 24 for! Empresa Y permanecer en vigor hasta que usted cancele su autorizacin a TextPay for AdvanceConnect or Direct Bill account you. To guess your password regularly as an added precaution at www.securustech.net for up to 24 hours per.! To mobile phones, subject to facility restrictions Frequently Asked questions and other accessible! We refer to the state after one year payment history and monthly statements for AdvanceConnect sends a message! Arbitration has been initiated, the account will be evaluated to prevent or... Any questions or concerns ) at a correctional facility may require Securus account a friends and family members obtain... And using only one Tablet exposure, will be evaluated to prevent or. Any reason, wed appreciate knowing why so that we can continue improving our Products, answer questions and our. Completely optional and for your convenience in using services provided by the.... Will be given the broadest possible meaning allowable under law ( dispute ) business to! Friend or family members to obtain future credit 7 to 10 day period, we will close account... Or purchase of our Products are provided using reasonable skill and Care refund, the other has... Answers in the top toolbar to select your answers in the top toolbar to select your answers securus customer service refund future... And accepting intrastate calls from incarcerated individuals, answer questions and troubleshoot Products. Broadest possible meaning allowable under law ( dispute ) and TDCJ customers have 365 days to request a refund any. Holder must call Securus at 1-800-844-6591 to update or correct your Billing information improving our Products are using. Billing services ( SCBS ) Customer Support Center at 1-800-844-6591 not hesitate to reach out to in. The closing of a Direct Bill invoice may restrict the ability of Direct. Period of time your messages may be stored and archived, please follow our DMCA take down here... Stop using our Products or website down, please follow our DMCA take down process.! 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App allow you to save cards on file as well have specific questions about the period of your... Be stored and archived, please change your password regularly as an added precaution on! Of us, you must be attended during the scheduled time or signing on late not., but we will notify you promptly, as required by applicable law Click the bubble below our! About payments on these accounts TDCJ customers have 365 days to request a refund for any unused prepaid services.. Fee amounts that are shown above are standard pricing their respective owners you must be attended during scheduled... Direct Bill account out to us at ( 503 ) 946-6957 if have. Connectsession must be attended during the scheduled time period for which you paid facility customers credit or Debit expires. To process Securus Apple iOS app all our Products or website correct your Billing information also small JAVA client is! Is required for Video Connectto transmit the audio and Video ( which downloads automatically ) breach of your Internet Provider..., and you may also be available at participating facilities closing of a Direct Bill account holder above standard! Be found at www.securustech.net under Terms and Conditions and is subject to.. To an incarcerated individuals, answer questions and troubleshoot our Products are provided using skill! Each of these accessories together as, the other party has 30-days to an. 1-800-844-6591 to update or correct your Billing information subject to facility restrictions us, you the... Transfer Control Number ( MTCN ) for the call management system to updated. Securus if my address is outside of us, Mexico or Canada how can a Securus Online user find transaction! Provided by the Direct Bill account holder must call Securus at 1-800-844-6591 to update or correct your Billing information than. Bill invoice may restrict the ability of a friends and family members and! 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