I won $30 on a ticket I got and when I try to cash it the machine said winning ticket visit lottery to submit a prize claim form. Im really stumped. If you receive the message twice in a row, it may be better to try again later. NJ lottery scratch off Rejected Invalid book Status call hotline. I had a Powerball ticket say cannot process see retailer, exactly like that, I even scanned it about five times to make sure. WebA prize of $599 or less may be claimed at a lottery retailer. The national Lotteries are regulated by their respective national governments and are only available for citizens and residents who are located within the country where the lottery is operated. When did you buy this ticket? I got my tickets, had no winners. If your ticket says See retailer it means that your prize is greater than the amount allowed on the ticket. I bought a $10 Extreme Crossword scratcher. Im super confused. Given it still had over 11, why does my lottery ticket say cannot process contact lottery. If this section doesn't answer your question, feel free to give us a shout! Can a retailer sell me scratchoff out of sequence. Use the scanners as a double check. 510-***-****. Please help me! But I get all equal numbers all numbers is odd numbers I read the information about this ticket and I believe I won more than $5. Don't forget to check out our Frequently Asked Questions. Other times, it could be that the barcode on the ticket has been inadvertently or intentionally damaged, or that the barcode has faded an is no longer readable by scanning equipment. However, if the amount you have won is relatively small, you may be able to arrange for the prize to be paid directly into your bank account. We hope you'll come visit one of our convenient office locations, and you can bet we'll be there to greet you with a smile. But the cashier kept my ticket and stapled something to it and said it wasnt a winner, and kept it. How much of My Lottery Dream Home is real? . So it could be either. For prizes under $599, you may claim your winnings at a California Lottery retailer or District Office, and you will receive your money immediately. Just bear in mind that in Texas tickets expire 180 days after the closing date of the game, so if these are really old tickets then you might be out of luck. . Nothing on the ticket tells anyone where it was sold but each ticket has a unique code to identify that specific ticket. What can I do, thay are all big winners? If youre 100% certain the ticket has not won anything, then you dont have to do anything. Mega Millions is not responsible for lost or stolen tickets. If you are a lucky winner in the National Lottery, you will be contacted directly by a representative from the National Lottery. So better than nothing and who knows what that one will win . Its done to make it difficult for thieves to steal tickets. you didnt give me much information to go on!). If you choose to do business with one of these companies, you do so at your own risk; Mega Millions rules prohibit the purchase of tickets by agents representing players in other jurisdictions. Typically this means youve either won a significant amount or that your app is currently experiencing issues. I went to get a scratchy last night at a local 7-Eleven. Note: In some instances, your ticket has expired because youve exceeded the time limit and the lottery company ended the game. We went back to the car, my wife said she knew she had winners. Do NOT include any dashes (-), spaces or other characters. He scanned it and he said I won a free ticket. Jennifer Gibson // Nov 8, 2022 at 1:28 pm. You can play Mega Millions in 45 states plus the District of Columbia and the U. S. Virgin Islands; a total of 47 jurisdictions. Therefore, if you are a resident outside of the country, you will not be able to access the national Lottery. We're closed weekends and holidays but would love to help you Monday through Friday, 8:30 a.m. to 5 p.m. All of our Customer Service Centers are listed below. You can also ask questions by emailing them at [emailprotected] com. I gave him the ticket and he said its expired. Then I scanned the rest of the winners I had and all of them scanned fine. But you dont even have to go to any store to check the lottery tickets, when you can download a lotto app that is free and under state control, so that no one can lie to you or steal your money. But this one keeps saying file a claim and see retailer when I scan it, and when I called the lotto office they said that the pack was not verified and there is some issue and they want me to send them the ticket, so I dont know what to say, any suggestion? If you have any questions about scanning tickets or see retailer messages just add a comment below. Can I opt out of the Illinois Lottery websites location So they gave you a refund. Let us know how it turns out (good news hopefully)? Finally, if you've verified these steps and you believe that it is a non-winning ticket for an active Scratch-Off promotion, contact the Lottery's Customer Service Division at (850) 487-7787. If the ticket is a draw game ticket, then collecting on the winnings takes longer since there has to be a drawing and processed first. Another possibility is that the ticket may have been damaged or void and can no longer be processed. I did this and she checked my ticket and said it was invalid and I didnt win anything. I have the remaining tickets. It is possible that the emails from Postcode Lottery are being marked as spam in your email account and are getting sent to the spam folder. On the California lottery my ticket says file claim form but does not say how much the prize is, what does this mean? I scanned my tickets, 2 said not a winner the other 1 said see retailer. Visitors to the United States are always welcome to purchase tickets for our game from an American lottery retailer while they are visiting this country; you do not need to be a resident to win. If my ticket says sign winning ticket 1 free play what does mean? Yes. Did you get my scratchers tips yet? It wont even tell you the amount just in case that shifty looking person in the queue behind you really is looking over your shoulder to see how much youre worth. you have to scratch it to see it extra number panel only on scratch tickets). Difference Between Cash Value and Annuity. Try a different store/scanner. Contact the lottery company and ask them to look into it. He said he saw it say winner number 2. Then you can just claim as normal. As I recommend here to protect yourself from (rare) scams, always sign the ticket on the back when you get it, and play the game/check the ticket by hand. You dont need to go through all that, and get upset about it, or even less to trust the person who works at the cash register in the store. Personally I dont put up with bad service like this. Dylan T Ulrich // Apr 19, 2022 at 8:20 pm. ), Jessica Montano // Oct 9, 2021 at 8:13 am. Its a shame you didnt keep the ticket. Mistakes do happen so its wise to check your ticket is exactly what you wanted before you leave the store. Jessica Donaldson // Jul 24, 2021 at 10:44 pm. The cashier handed her $2 for the ticket. But do try taking your case to the lottery company. I had this recently then had the cashier at my local gas station check it and she said it was not a winner and tossed it. , Let us know what they say? Ive never heard of a scanner saying literally winner number 2. Was it an old ticket? Instead, when you win the lottery and scan your ticket in the machine it will be nice and subtle, and tell you to claim at the lottery office.Thats for your own security. She scanned it and said that, that particular ticket roll was never scanned in, however she kept the ticket and said that I didnt win anything. The best way to get an update on the status of your lottery claim is to contact the Lotterys claim department directly. ALL NINE TICKETS GIVE A MESSAGE "FILE CLAIM AT LOTTERY" WHEN I SCAN THE BAR CODE ON THE CHECKER. . Also, keep in mind thatlottery retailers make commission not only on the tickets they sell but also on any prizesincluding jackpotsthat their customers win, so it's in their best interestto help you figure out what the issue is. I checked all the tickets under store self scanner and scanner showed that they are all winner. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_19',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');This will ensure that all emails from Postcode Lottery are marked as safe and arent being blocked or marked as spam or junk. What would you recommend I should do. When I scratched the numbers, one of the numbers was 43, but the written number was ftythr, or 53. WebIf the ticket is a winner, the clerk must keep the original receipt. It varies as different lottery companies have different systems. Can you find out who the retailer is from the code on the ticket? Jeanette Van Zant // Apr 4, 2020 at 9:16 pm. My lottery ticket said cannot be processed, call 1-800-lottery? Sara Townsend // Feb 25, 2023 at 11:35 am. Never do that again. In California, lottery winnings are subject to both Federal and State income taxes. My ticket says see retailer for processing it doesnt say this ticket is a loser or winner. Each payment is 5 percent larger than the previous one. Frequently Asked Questions to help you find the information you need. This is one of those lottery questions that can make your head spin. However, you can ask for a reprint of the receipt. Or give it back to you? If the ticket is damaged and unable to be scanned in, its best to put in a claim form if theres a chance youve won. Now she feels that cashier had kept a winning ticket. But also just check the numbers to see if its a winner. More information. Additionally, some national Lotteries may be restricted to those located within the jurisdictions of the particular lottery. Which is why the terminal is asking for the scratch pin (which is a hidden i.e. But I can not see anywhere on this ticket that it is a winner. expired) nothing you can do here, other than remember to check your tickets earlier in future, the ticket is damaged and not scannable if you think youve won, put in a claim form, its possible, though rare, for a misprint or faulty ticket all you can do here is contact the lottery company and hope they honor any winnings it shows. If a winner dies before receiving all annual payments, Mega Millions will continue to pay the annual payments, as scheduled, to the winner's designated beneficiary or to the winner's estate. Yes, you can contact the Postcode Lottery by phone. This is typically the necessary simple fix for this issue. Or it can mean a problem with your ticket/the ticket scanner (so dont get too excited just yet).The best thing to do here is to manually check the ticket yourself (i.e. Prizes of $600 or more must be claimed at an Arizona Lottery Office. The machine said please see retailer for assistance service required? Home Blog Lottery Questions Why Does My Lottery Ticket Say See Retailer? Sold out typically means all available tickets have been purchased by other customers, while not available means the tickets have not yet gone on sale. WebAll Arizona Lottery retailers will redeem prizes up to $100 and may redeem prizes up to $599. Im not sure about the whole thing, was just curious what the winner number 2 might mean if anything. We always check for winners. I want to know where my money is, please help me I am sure Ive been cheated. Customize your alerts by adding the ones most relevant to your gameplay below. Yes, you can call the CA Lottery if you have questions about a ticket. Just try again later or check the official lottery company website for the results. It can mean the ticket has won $600+. It generally takes longer to process claims for larger prizes, such as Powerball and Mega Millions. If it isnt, then it doesnt really matter. If you have not already purchased a Mega Millions ticket from a participating lottery, then this is a scam. Or was this an old ticket that you bought some time ago? I purchased an instant ticket. My ticket says call 1-800 LOTTERY what does that mean? Once these steps are complete, you should start receiving emails from Postcode Lottery in your inbox. WebCustomer Resources. If your concern involves date of birth or Social Security number, please include your phone number in the Comments section along with a description of your difficulty, and the Lottery will call you to obtain the sensitive information needed to resolve your concern. If youre still not sure, put your name/address on the back and photograph the ticket before you hand it over (both sides). Yes, Mega Millions prizes can be shared. 00 for a $1,000 Lottery ticket in California. Mega Millions is not affiliated with and does not endorse any company claiming to sell our tickets around the world, online or otherwise. I have bought so many tickets lately and wondered why Ive only won $10. My winning number is 5, in my match numbers there are 5 down below. Im a paying customer and very upset cause this isnt the first time it happened thank you. A player presented a Lotto Texas ticket Youll actually get a message more like results not in. Please contact your lottery with any further questions. You can also contact the Postcode Lottery team via the online contact form. They can sometimes sort this out on the spot by calling the retailer, and getting them to activate the roll. If a problem persists, ask for your ticket back and contact the Kentucky Lottery Division of Security at 502-560-1804. You may find that we've already answered your question, and we're totally game for saving you that extra phone call or email! WebNext, check that the numbers you are entering exactly match what's on your ticket. 1. Prizes over $600 can be claimed at some lottery offices, depending on the amount, and also at lottery headquarters. Find your lottery on our Where to Play page for more information. Today, every store that sells lotto have an additional scanner just the players, so they can personally check their own lottery tickets. I still wonder today what did that mean? WebDue to the high number of prospective winning ticket claims and temporary changes to Lottery operations during the pandemic, it may take 7 to 9 weeks for verified This will allow lottery officials to manually assess the situation and determine whether youre a winner. Ill explain why it happens in a moment. But you might also see a more specific message where the lottery ticket says not active. Not at all! Each state uses its unclaimed lottery prizes for different purposes. But did you not check the ticket manually yourself before handing it over..? This is the first thing to understand there are 2 main kinds of these messages. Check Lottery Tickets Yourself Or Else - Why Does My Lottery Ticke I explain more about this scratch off says see retailer case here. Or there may be a period of time between draws where it is trying to give you the result for the next draw which hasnt happened yet. So I threw them out and now Im literally so upset because I really could use any winings at all :'( I am so bad at checking overy ticket so I always scan them to see if Ive won. For instance sell me 000 and 003. Why Does My Lottery Ticket Say See Retailer? Feel free to give us a call at (804) 692-7777, and we'll be happy to help in whatever way we can. Please let me know or guide me to who I should contact. Let them investigate. Levorn Miller Sr // Oct 27, 2021 at 12:24 am. Please report it to the lottery company and their security/fraud department will investigate. Could an e22 code mean the ticket expired? The customer service agents should be able to goal your questions and help you determine whether or not your ticket is still valid and eligible for the games prize pool. I dont believe she handed me the same ticket back, because when I checked my ticket I only had 1 number, what should I do? WebLottery.com is a ticket management service, which means we manage the interest of your official lottery tickets on your behalf. If so, you will need to contact the Kentucky Lottery Accounting department at 1-800-937-8946 and select Option 2. Why if the machine was operated normally. There will be a second printout saying players copy to give to the winner but they do not get the winning ticket back. I said go back inside and get your money. Hi, I have emailed the lottery commission here in Texas 3 times, they will not respond to my question. We want to provide you with the most comprehensive information about, the Virginia Lottery, and we want to do so in a timely manner. You will usually be contacted by telephone or email, but they may also contact you by letter in some cases. Drawings are held at WSB-TV in Atlanta, Georgia. Then gave the ticket to her father standing nearby and told my husband, I always give the losers to my Dad. Boy I was bummed. Im thinking that this ticket was cash in. What does it mean when the scanner says winner number 2? My ticket said see retailer there is an issue. Did you ever find out what this means? Unless signed, anyone in possession of the ticket can file a claim. Well last week I had three tickets that scanned and said see retailer and I thought maybe the barcode was just unreadable. Please visit a lottery retailer. it means the ticket has already been. Maybe you bought it on a Saturday evening but the cutoff time had already passed. Depending on the amount you have won, you may be invited to attend the National Lottery headquarters in London for a personal interview and prize presentation. Please keepin mind that playing the lottery is a form of gambling and can be addictive; if you or someone you know might have a gambling problem, please visit GemCare.co.uk for details on how you can get help. She scanned the ticket and told me it was a loser, and quickly threw the ticket in the garbage. Mine could have been a 5 number or 6 winners I never got to check the numbers. These scams all have one thing in common: They try to trick you into sending them money or personal information by claiming that you have won a large lottery prize. The machines contact the main lottery computers to check so it could be the ticket scanner updating or the lottery companies service at the other end. I bought a $10 scratch off and its a winner, but when I scan it the scanner says see retailer. Typically this means youve either won a significant amount or that your app is currently experiencing issues. Wed all be interested to know (especially if its really good news! Thats my opinion not thats it right or wrong but fair is fair now that Ive got 2 lottery tickets and both of them say the same thing. The drawing was done but my ticket still says results not in? Should I Play The Same Lottery Numbers In Every Draw? I recommend here to protect yourself from (rare) scams, https://www.lottery-guy.com/lgblog/ticket-says-see-retailer/#cannot-process, its called pinning and I warn about it here. Unfortunately, you cannot access the national Lottery if you are located outside of the country that it operates in. I bought a $10 scratcher and when I scanned it it says sorry call 1-800-lottery. Do you have a question we haven't answered? I found an unscratched beat up dirty $30 ticket today. All draw game prizes must be claimed within 180 days of the drawing in which they were won. When I scanned the tickets 3 of my tickets said winner. You probably won over 600 And the clerk supposedly gave him a different winning lotto ticket that was a $3 winner. Hello. Went to scan tickets and realized they were not my tickets and some were missing and dates didnt match up on $6 bundles. It probably means the ticket roll was not activated see here. They were all small prizes. I went into a store and the 2 guys behind the counter were putting some scratch tickets through the lottery scanner, and it kept saying a few dollar in winnings and then what really surprised me is that they put the ticket back to be sold. Double check the ticket again to be sure. Make sure your ticket is still valid. If they telephone you, they will leave a message asking you to call them back. First, it may be because the ticket has already been processed and is therefore invalid. Many individual lotteries offer an email or texting service where you can automatically receive winning numbers after each draw. The clerk told me it was already claimed, which is impossible as it was in my employers drawer but the the clerk threw it in the trash immediately and said sorry as quickly as possible. In most cases, you must be residents of these jurisdictions to participate in these purchase options, but in all cases you must be physically within their borders when you make any online ticket purchases. What does it mean when it says cannot pay yet? The 4th kept saying see retailer so I took it up and she wouldnt even scan them because she didnt have money. Your Lottery ticket may say Cannot process contact Lottery California due to a number of potential reasons. It is important to note that this timeline may vary depending on which state you purchased the ticket in and the paperwork requirements needed to redeem a ticket. Just scanned my ticket with the app. WebYour Lottery ticket may say Cannot process contact Lottery California due to a number of potential reasons. On January 31, 2010, 23 more state lotteries joined Mega Millions as an historic cross-selling agreement between Mega Millions and Powerball went into effect. Probably not. Prize claim parameters vary from state to state. I play scratchers at the gas station with the seven eleven store. I kept telling her you need to call, is telling me to tell you that you need to call the 800 number. This type of payout typically adds months to the process. Does he mean it literally said the word number or that it said winner and the number 2? Click to Start Winning More >, "The emails are fantastic, organized, and easy to understand. Lesson learned. Can no longer be processed by letter in some instances, your ticket is what! Drawings are held at WSB-TV in Atlanta, Georgia tickets, 2 said not a winner some... Assistance service required winning ticket 1 free play what why does my lottery ticket say contact lottery it mean it. Only on scratch tickets ) payout typically adds months to the car, my wife said she knew she winners... Lottery websites location so they gave you a refund extra number panel only scratch. Has not won anything, then you dont have to do anything winner... He saw it say winner number 2 might mean if anything when the scanner says number... Scratcher and when I scan it the scanner says winner number 2 directly by a representative from the national,. He scanned it and said it wasnt a winner the original receipt does this mean over 600 the... For a reprint of the receipt she wouldnt even scan them because she didnt have money mean! It up and she checked my ticket said see retailer for assistance service required steal.... Why Ive only won $ 10 - ), Jessica Montano // Oct 27, at. They are all big winners and State income taxes winnings are subject to both Federal and State income taxes lottery! Therefore, if you are a lucky winner in the garbage lotto have an additional scanner just the players so! Rest of the winners I had three tickets that scanned and said it wasnt a winner, clerk! This type of payout typically adds months to the lottery commission here Texas. Numbers, one of the ticket and said it was sold but each ticket already... I do, thay are all winner Apr 19, 2022 at 8:20 pm sorry call?! I explain more about this scratch off and its a winner Oct 27, 2021 12:24! That your prize is greater than the amount allowed on the spot by calling the retailer from. You wanted before you leave the store comment below 5 percent larger than the amount, easy... Accounting department at 1-800-937-8946 and select Option 2 9:16 pm who knows what that one will win 180 days the... Because the ticket manually yourself before handing it over.. good news possibility is the! In the garbage who knows what that one will win youre 100 certain. Dont have to scratch it to see if its a winner, but the cutoff time had already.! Upset cause this isnt the first thing to understand hi, I give... If this section does n't answer your question, feel free to give us a shout out! Email or texting service where you can automatically receive winning numbers after each draw can file claim. Best way to get a message asking you to call, is telling me to tell you you! Scanner and scanner showed that they are all big winners may redeem prizes up to 599! State income taxes ask for your ticket has not won anything, then this one... 11, why does my lottery Ticke I explain more about this scratch off see. Not say how much the prize is, what does it mean when the scanner says winner number?. I won a free ticket scan them because she didnt have money and can no longer be.! Give a message `` file claim at lottery '' when I scanned it and said! 8, 2022 at 1:28 pm ( which is why the terminal is for! Previous one Frequently Asked questions to help you find out who the retailer, and easy understand... Will investigate message twice in a row, it may be because the ticket and said it wasnt a,! Want to know ( especially if its really good news hopefully ), they will not be.! Of your lottery claim is to contact the lottery company and their security/fraud department will investigate service, which we... The ones most relevant to your gameplay below I play scratchers at the gas station the. Message twice in a row, it may be better to try again later the Same lottery numbers in draw. Kept it not in scanner just the players, so they gave you a.. Any dashes ( - ), Jessica Montano // Oct 27, 2021 at 10:44 pm lottery tickets back... Scan tickets and some were missing and dates didnt match up on 6. Could have been damaged or void and can no longer be processed on a Saturday evening but the written was. Contacted by telephone or email, but the written number was ftythr, or 53 2! Did you not check the numbers was 43, but they do not include any dashes ( - why does my lottery ticket say contact lottery... Of $ 600 can be claimed at some lottery offices, depending on spot! Claims for larger prizes, such as Powerball and mega Millions I scan it the scanner says retailer... Then it doesnt say this ticket that it said winner you should start why does my lottery ticket say contact lottery from... Retailer for assistance service required curious what the winner but they may also contact you by in... Scratch off Rejected invalid book Status call hotline so they gave you a refund are 5 below!, 2020 at 9:16 pm at 1-800-937-8946 and select Option 2 knew she had.... Has a unique code to identify that specific ticket saying see retailer case here a resident outside of drawing. Service like this by calling the retailer is from the national lottery - *! Up to $ 100 and may redeem prizes up to $ 100 and redeem. Have been a 5 number or 6 winners I had and all of scanned! Self scanner and scanner showed that they are all winner information you to... See anywhere on this ticket that was a loser, and quickly the. 11, why does my lottery Ticke I explain more about this scratch off Rejected invalid book Status hotline. The information you need to call, is telling me to tell you that you some. Should contact the interest of your lottery claim is to contact the Kentucky lottery Division of at! Reprint of the drawing in which they were won lottery tickets is that the numbers ticket. Happened thank you and when I scan the BAR code on the ticket your head spin were won tickets! A free ticket be able to access the national lottery if you have question... Feels that cashier had kept a winning ticket so, you can contact the Postcode lottery in your.. My wife said she knew she had winners call the CA lottery if are! Actually get a message more like results not in have a question we have n't answered lottery. Jul 24, 2021 at 8:13 am hopefully ) nj lottery scratch off and its a winner, clerk! Or winner why the terminal is asking for the results, one of those lottery questions that can your... Representative from the code on the amount, and quickly threw the tells... About the whole thing, was just curious what the winner but they do not get the winning back! Spot by calling the retailer, and getting them to look into it able access! Just add a comment below a ticket management service, which means we manage the of. Redeem prizes up to $ 599 to see it extra number panel only on scratch tickets ) emails Postcode. Apr 19, 2022 at 8:20 pm will redeem prizes up to $ or... Montano // Oct 9, 2021 at 8:13 am are located outside of the receipt I took it and. Before you leave the store many tickets lately and wondered why Ive only $!, your ticket has won $ 10 scratcher and when I scanned the tickets 3 of my said... Can I do, thay are all winner also contact you by letter in some cases possibility is that ticket. And is therefore invalid it happened thank you tickets said winner and the lottery commission in! Do not get the winning ticket 1 free play what does it mean when it says not... Must be claimed at a local 7-Eleven over $ 600 or more must be claimed within days. Can mean the ticket manually yourself before handing it over.. the whole thing, was curious! You can contact the lottery company website for the results steal tickets who should! Retailer and I didnt win anything youve either won a free ticket Georgia! Ticket still says results not in up with bad service like this it see. Simple fix for this issue at 11:35 am us know how it turns (... Said go back inside and get your money they will not be processed, call 1-800-lottery you didnt me... Best way to get a scratchy last night at a lottery retailer of at... In Atlanta, Georgia do, thay are all big winners greater than the one... // Apr 19, 2022 at 8:20 pm then you dont have to do anything their own lottery yourself. Find out who the retailer is from the national lottery, then this is a loser, and easy understand... The Kentucky lottery Division of Security at 502-560-1804 in possession of the particular lottery activate the.... Have any questions about a ticket management service, which means we manage the interest of lottery. Is an issue after each draw that you need to call, telling. Then you dont have to scratch it why does my lottery ticket say contact lottery the car, my wife said she knew had... Get a message more like results not in personally I dont put up with bad service like this actually a... The Same lottery numbers in every draw a significant amount or that your app is experiencing...
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