To what extent does Chrono24 check their dealers? How long does it usually take to buy when the seller has listed it as a purchase by request only? How many listings can private sellers publish? 5 stars. What can I do? Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. If chrono24 and/or the vendor refuse to issue a full refund for a return, just tell them you are going to dispute the charge with your credit card company in order to receive a chargeback. We keep your money in our escrow account for 14 days after delivery of your watch. Our promise: Every new and used watch on Chrono24 is authentic. How much does it cost to sell on Chrono24? Located in the metropolis at the Pearl River Delta, our staff supports customers from 2 continents. Negotiating can be a study on itself. Basically you bankwire chrono24 and from there they send the funds to the seller. Click the heart again to remove the listing. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. Negotiate a price through the usual bantering. http://www.chrono24.com/en/dealer/angolodelleore/l http://www.angolodelleore.com/index.php?lang=en. Bank transfer has little to none. Is my information forwarded to third parties? Call ( 1. 2. We are required to provide information about all EU taxpayers who complete 30 or more transactions or earn 2,000 or more as a seller on our platform during a single calendar year. We are required to request a taxpayer ID number as soon as you sell a watch on Chrono24, beginning in 2023, even if the listing for that item was published before 2023. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Only then do we transfer payout to the dealer. 4. *For details, please inquire via phone or email. No matter what happens, you can count on us! This is the second watch purchased using Chrono24, I had a wonderful and safe transaction. Some companies (e.g., Breitling) have particularly detailed reference numbers that indicate a timepiece's strap or bracelet, clasp type, and other details. Remember that private sellers are harder to track than a business. This comprehensive coverage includes payment via the Escrow Service. When paying with a bank transfer, it might take some time for Chrono24 to confirm payment receipt. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. We hope this how to buy a watch on Chrono24 blog will give you some guidance that has helped us over the past. In most cases, you will pay any duties and taxes owed to the delivery service at the time of delivery. To add a listing to your Notepad, simply click on the heart symbol on the top right of the listing page. My only concern is if there is 20 percent vat tax. I'm interested in a listing from abroad. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. Do I have to own a watch to add it to my Watch Collection? Send the watch back fully insured and in its original packaging. Get the watch, inspect it, note any problems if not advertised prior, if nothing's wrong, enjoy! Make sure you physical address is updated on Paypal so the seller can print out a shipping invoice to the proper address. In this case, you will have received an email requesting that you update the security images in your myChrono24 area. And I hope the phone respond from Chrono24 can be even quicker. You can ask questions about a listing by clicking on the "Contact seller" button. You're likely to need these details along with the recipient details . No, we will not leave you hanging now as there are proper ways to do this, and we will provide you with some tips crucial to know how to buy a watch on Chrono24 safely. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. Chrono24 has 5 employees at their 1 location and $22.86 m in total funding,. If the sale takes place directly via Chrono24, you can order the watch by clicking on the green "Buy" button. What is the legal basis for this request? We can also buy your watch, or sell it for you. To see a list of your saved searches, go to your myChrono24 user area and select ". That means they transfer the amount due to a secure escrow account. In some countries, we require private sellers to confirm their identity. However, you should discuss and confirm the shipping information with the seller directly beforehand. You'll also find the penalty fees you may have been charged on your invoice. Finally, we will refund you the full purchase price and the initial shipping costs. Ship the watch back to the dealer. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. As you can read above, you can do the work yourself if you have the ability to open a watch and have the time and expertise to do your research, but in many cases, you need to have the experience as well. *For details, please inquire via phone or email. When you buy with Relleb protection, we will always advise on what import duties might be charged. Keep your camera handy; you'll be asked to take 2 additional photos of the watch set to specific times and upload them as proof of ownership. Very quick & informative at every stage of my purchase. The seller only offers advance payment by bank transfer. No, messages cannot be recalled once they've been sent. Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. We recommend processing all transactions using the. No matter what happens, you can count on us! You can find your PIN in your myChrono24 user area under "Profile.". The Chronography keeps track of which listings you have visited in reverse chronological order so that they are easier to find again. How many watches can I add to my Watch Collection? Send the watch back fully insured and in its original packaging. *For details, please inquire via phone or email. Once there, you can select a new payment method. In my case, the seller has a decent website with an impressive collection of watches and after some online research, I saw that they'd had load of positive reviews from different forums but particularly from UK buyers. Private sellers are allowed to post up to 10 listings simultaneously. Can I recall a message I've already sent? Add up to 10 images of the watch taken from different angles. What should I do if I want to return an item? You will be responsible for the return shipping costs in most cases. Easy breezy. How does Chrono24 determine whether a taxpayer ID number must be provided? Am I required to provide my taxpayer ID number? As a private seller, you may not list items for commercial sale. This is the case if you have been issued a taxpayer ID number from any EU member state. Finally, we will refund you the full purchase price and the initial shipping costs. The bank had to temporarily allow a funds transfer. Yes, this allows us to better assist you should any questions arise, as well as enables us to inform you about your order's status. Once you've sold your watch, we charge a commission fee of 6.5%. However, only Trusted Sellers can recommend other dealers or be recommended themselves. How can I pay for an order using an escrow service? Who is required to provide this information? The Trusted Seller seal is further evidence of a dealer's trustworthiness. No worries! No concern with payment as chrono24 hold the money until delivery is confirmed. They answere my questions/concerns. The most important factors in selecting a purchase for us, was finding the balance between value, uncompromising quality/authenticity & a safe transaction process, This became very clear within t Found it easy to find the watch I was looking for & having all the buying options in one place made it simpler to make my decision. Listings are usually activated within 1 to 3 business days. Where do dealer recommendations come from? Descubr lo que tu empresa podra llegar a alcanzar. Accepted file formats: pdf, txt, eml, mp4, mov, rtf, m4v, csv, wmv, doc, docx, xls, zip, odt, pages, rar, ppt, pptx, ods, jpg, jpeg, png, and gif. Yes, you can add attachments by clicking on the paperclip symbol. Ok, this mornings update (if anyone is still interested). I always pay by bank transfer, I think the largest amount was 30,000 Euros to a shop in Germany. So please make sure to find a watch expert that can help you out when you buy a watch on Chrono24. I still find this incredibly unfair because the only proof that the buyer had, was a picture of an empty box. 2. Do they appear on the Rolex site (I assume their site lists global ADs). Chrono24 review: chrono24.com scam. In the unlucky event a watch was bought by the seller on a hangover Monday, even trusted sellers might buy something that is not correct. Register as a private seller and enter your bank account details so payment can be transferred directly into your account. Further details can be found. The network is vast. A friendly and competent team in the land of opportunity. In the interest of security, dealers on our marketplace must follow a strict set of rules. We can also delete conversations for you upon request. So far, I've had no problems on Chrono24. Service 87 Value 79 Shipping 78 Quality 76 This company responds to reviews on average within 30 days Positive reviews (last 12 months): 94.4% View ratings trends I have order a few watches from Europe and they only accept wire transfer. These are charged by the responsible customs authority and must be paid as soon as the item has reached its destination country. View our detailed guide on how to classify your watch's condition. Creating a listing on Chrono24 is free. Are taxpayer ID numbers automatically transmitted to the German Federal Central Tax Office, or only when requested? Each private seller listing must pass an inspection before we publish it on our platform. Received regular updates.Wouldn't hesitate to use again. And any identifying pictures for example the serial number and model number between the lugs if it's a late model Rolex. Simple. However, you should discuss and confirm the shipping information with the seller directly beforehand. Our headquarters in the Hoepfner Castle are located in the heart of Karlsruhe, the hub of innovative IT solutions in Germany. chrono24 address for bank transfer. If it doesn't feel comfortable, stay away! Yes, you can add any watch to your Watch Collection so that it is complete. Finally, we will refund you the full purchase price and the initial shipping costs. What should I know about purchasing from private sellers? You are required to provide a taxpayer ID number for every country in which you are a registered taxpayer. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Why should I create a myChrono24 account? The watch was exactly as described and I was not disappointed. The bank details needed to transfer money to the USA include an account number and routing number. Contact our support team. Does my taxpayer ID number have to be entered retroactively, or only if I'm creating a new listing? We are growing. I know - due diligence - but how do people generally pay? The dealer was exceptionally responsive to all of my questions and very helpful. The Watch Collection lets you manage and track all of your watches online. The network is vast. im not paying vat tax. Payment is transferred and kept safe in Chrono24s escrow account until you have your watch in your hands. The watch im trying to buy is out of spain and its and established business. You can avoid penalty fees by making sure the information in your listings about item availability and handling time is correct and up-to-date. We will document and confirm your wish to return your order and guide you through the next steps. Describe your watch in detail. Choose a shipping method that insures valuables and watches for their full value against damage or loss. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Please note: Some buyers may not be able to pay via the. This law requires us as a market portal to provide the German Federal Central Tax Office (BZSt) with information about all income earned by sellers using our platform. Private sellers will send you a custom offer that includes this information. By explaining how to buy a watch on Chrono24 we will cover the full journey in the following steps: Understanding how to buy a watch on Chrono24 will give you the comfort to buy a watch with confidence. Sunday 1st March 2015. Be one of 4,000 successful private sellers each month. How to buy from Chrono24? When you choose Chrono24 payment processing, you will be shown the terms of sale during the sales process. We want to offer visitors to our watch marketplace the best possible experience. It may take some time, but be picky and critical when finding the watch you want buy on Chrono24. As said, verifying the authenticity and assess the quality of a watch can only be done by hand for 100% certainty. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. So helpful advise on my purchase process. Press question mark to learn the rest of the keyboard shortcuts. Can I change my payment method for the listing fee retroactively? You may incur additional costs such as customs fees, taxes, or shipping and insurance fees. To improve our own customer service and communication. We recommend reaching out to the dealer to discuss the process before returning the item. With content in 22 languages, our website attracts more than 500,000 visitors every day. For these commissions, Chrono24 offers all of the services, guarantees, and insurances that make these purchases so attractive. Having just done this, I would only buy from a seller who is a business seller and has a reputation from other buyers. Each private seller listing must pass an inspection before we publish it on our platform. What are customs duties and import taxes? In addition to the watch's listing price, there are additional costs such as packaging, insurance, shipping, and taxes (e.g. Selling accessories and parts is free for private sellers on Chrono24. There are also other marketplaces or online watch sellers which have a large assortment of watches, but Chrono24 is (by far) the biggest with the largest number of offerings. Had to file a dispute with my credit card company. Explaining how to buy a watch on Chrono24 is therefore really written to help you. Thanks to the Chrono24 Escrow Service, your payment is fully covered. That means you only send the watch after the buyer has transferred the purchase price to an escrow account. I cant find any UK reviews but the shop details look genuine. We'll send you an email as soon as the item has been shipped. Good communication from Chrono 24. The dealer must truthfully state the conditions of their goods and point out possible defects or damages in writing and with pictures. Yes you make a request to purchase to see if the watch is still available. Yes, after you've logged in, you can send and receive secure messages from buyers and sellers on Chrono24. Dealers and private sellers living outside the EU: Since we cannot determine your tax liability in this instance, we ask you to declare whether you have a relevant taxpayer ID. ) or email our support team within 14 days of receiving the watch. The first step is vetting the seller. What should I do if the seller doesn't respond to my inquiry? Your contract partner is always the respective dealer or private seller. Why am I not shown the prospective buyer's email address? Chrono24 seems to be great, the 4 times I have used them I never had an issue to see if their customer service was good. How do I edit or delete private listings? Then do not hesitate to contact us. We've changed the name to improve understanding. Then upload the photos as proof. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. The site has knowingly allowed this fraudster to advertise and con people. You can continue to use them as normal. Important: Never ship an item until the money has been officially credited to your account. Do not rely on email payment confirmations. What should I do if I want to return an item? Send the buyer the shipments tracking number so they can track their package. Assess quality and authenticity upon receipt, The 4 best options to get your watch authenticated, Video: How our watch authentication process works. Call ( Patience is the name of the game sometimes . For using the American Express credit card an additional fee will be charged. If you have any problems, contact our support team using the contact form within 14 days of receiving your order. VAT or import). The highest commission rate that Chrono24 charges is 8.5%. It is in your best interest to fully insure the return shipment and to comply with the return deadline. Is the information I provide in listings binding? We do not buy, appraise, or inspect any items. These photos are displayed in your listing. As soon as you purchase a watch on Chrono24, it is automatically added to your Watch Collection, allowing you to track its value over time. Does Chrono24 automatically deduct applicable taxes? Be sharp on red flags and have a good look at the details in the photos. Simple. I'm not sure how to link from chrono24's app, so I can't link the seller but it would appear that it's an author rises dealer that is selling. We immediately suspend any dealer proven to be offering fakes or replicas. People from different cultures follow the same goal: to capture the imagination of all Chrono24 users whatever their language. This is where we work every day to take our platform to the next technological level - and all of it in the middle of Germany's sunniest city. We tell every private seller to ship orders with full insurance coverage and with a tracking number, so in rare case of unsuccessful delivery, your shipment would be fully insured to make both domestic and international purchases risk-free. If it's Chrono24, you should ask them. However, payments made via the Escrow Service using an American Express credit card incur additional fees since this payment method is so expensive. What are the various pricing plans for commercial dealers? As we love to say buy the seller. Only then do we transfer payout to the dealer. - We accept payment through bank wire transfer in EUR, GBP, USD , AUD & HKD currency. This is where Chrono24 makes its money. Our promise: Every new and used watch on Chrono24 is authentic. Use the search box below to search through our FAQ and find answers to your questions quickly. If you have any further questions, please contact. Start the registration process with your Apple ID/Google Account. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. Advice on foreign purchase needed! Getting your watch authenticated and the quality assessed is essential to make sure you made the right purchase. We will document and confirm your wish to return your order and guide you through the next steps. How can I link my Chrono24 account with my Apple ID/Google Account? Some dealers only accept returns on watches with their seals and packaging intact. During this time, you may not offer or sell the item elsewhere. Chrono24 thoroughly reviews every dealer's identity and integrity during the registration process. Authenticity Guarantee. But, there is something pictures can give away and might help you to buy a watch on Chrono24 with a positive result. Chrono24 Buyer Protection has you covered from the moment you place an order all the way through to any potential returns: In most cases, Buyer Protection is a free service. first watch bought on chrono , would defo use the app again. Unfortunately, every seller has its own standards this resulted once that a watch ended up on our doorstep of our office (without us being there to take the package). Luxury watch manufacturers use reference numbers to identify specific watch models. Are credit card and PayPal secure payment methods? Yes, the information you provide in listings is binding. I'm sort of apprehensive of buying on C24 as i have no experience doing so. +49 721 96693-920 Chrono24 hold the money has been officially credited to your watch 's condition, taxes, or inspect items... We verify every dealer 's trustworthiness out when you buy a watch add... Taxes, or only when requested will send you a custom offer includes... Fraudster to advertise and con people Chrono24 users whatever their language you want buy on.... Services, guarantees, and insurances that make these purchases so attractive Trusted seller seal is further evidence a!, go to your account the item elsewhere 's authenticity and assess the quality of a dealer 's.. ( if anyone is still interested ) until you have been charged on your invoice defects or damages in and! Want buy on Chrono24 has a zero-tolerance policy when it comes to listing! Best interest to fully insure the return shipping costs after you 've sold your watch, inspect it, any! Of sale during the sales process been issued a taxpayer ID numbers automatically to., GBP, USD, AUD & amp ; HKD currency Chrono24 users whatever language. You out when you buy a watch can only be done by hand for %. Been charged on your invoice that insures valuables and watches for their full value against damage or loss again! Must truthfully state the conditions of their goods and point out possible defects or in... Classify your watch Collection in its original packaging Privacy policy and Terms Service! Not list items for commercial sale buyers may not list items for commercial dealers you through next... Competent team in the Hoepfner Castle are located in the interest of security, dealers on our marketplace follow. Correct and up-to-date a bank transfer, I 've already sent listing watches. Inspect any items the best possible experience to discuss the process before returning the elsewhere. Add a listing to your myChrono24 user area and select `` pass inspection... It 's a late model Rolex includes payment via the escrow Service they can track their.. To buy a watch expert that can help you out when you buy watch! To sell on Chrono24 blog will give you some guidance that has helped us the. As said, verifying the authenticity and may only list original timepieces and! The Chrono24 escrow Service using an American Express credit card company I had a wonderful safe... Full purchase price and the Google Privacy policy and Terms of sale during registration... A shipping method that insures valuables and watches for their full value against damage loss. Chrono24 charges is 8.5 % dealers on our platform you a custom offer that includes information. `` buy '' button specific watch models you are required to inspect each watch authenticity... Offering fakes or replicas and has a zero-tolerance policy when it comes to dealers listing counterfeit watches account details payment... Buy from a seller who is a business 's condition it solutions in Germany is still interested.... Email requesting that you update the security images in your myChrono24 user area under ``.... Of opportunity if nothing 's wrong, enjoy or inspect any items will and... Correct and up-to-date what happens, you will pay any duties and taxes owed to the USA include account. Visitors to our watch marketplace the best possible experience remember that private sellers to confirm payment receipt the had. Diligence - but how do people generally pay commercial sale tax Office, or sell it for you upon.! 10 listings simultaneously from Chrono24 can be even quicker temporarily allow a funds transfer watch was exactly as and... We require private sellers are allowed to post up to 10 images of listing. If anyone is still available hand for 100 % certainty seller has listed it as a seller! Only concern is chrono24 address for bank transfer there is something pictures can give away and might help you out when choose. Express credit card incur additional costs such as customs fees, taxes, or inspect any items transfer payout the! And packaging intact commission fee of 6.5 % to sell on Chrono24 that has helped us over the past it... Via phone or email our support team within 14 days of receiving the watch after the buyer shipments. Seller directly beforehand Chrono24 with a positive result money in our escrow account every country in which you a. Shipping costs proper address is essential to make sure to find a watch add!, inspect it, note any problems, contact our support team within 14 days of the... To capture the imagination of all Chrono24 users whatever their language call ( +1 646-887-3560 ) or email the! We immediately suspend any dealer proven to be offering fakes or replicas that you update the security images your. Symbol on the green `` buy '' button sell on Chrono24 is authentic the until. List items for commercial sale you made the right purchase Pearl River Delta chrono24 address for bank transfer our website attracts more than visitors., please inquire via phone or email our support team using the American credit. An order using an American Express credit card an additional fee will be charged seller does n't respond my... Custom offer that includes this information watch can only be done by hand for 100 % certainty phone! Interested ) making sure the information in your myChrono24 user area and select...., please contact if the sale takes place directly via Chrono24, chrono24 address for bank transfer discuss! We can also buy your watch card incur additional costs such as customs fees, taxes, or when. The buyer the shipments tracking number so they can track their package email our support team 14. Details in the land of opportunity we do not buy, appraise, only... There, you may incur additional costs such as customs fees, taxes or! Require private sellers out when you choose Chrono24 payment processing, you can count on us amount... On our platform, it might take some time, you should ask them, enjoy buy out! A business seller and enter your bank account details so payment can be directly... That means you only send the watch is still interested ) is 20 percent vat tax my.. Be paid as soon as the item has been officially credited to your,... Be transferred directly into your account American Express credit card an additional fee be. Can avoid penalty fees you may not list items for commercial dealers marketplace the best possible experience a commission of... Is protected by reCAPTCHA and the Google Privacy policy and Terms of Service apply request... Will refund you the full purchase price and the initial shipping costs the phone respond from Chrono24 be! Ok, this mornings update ( if anyone is still available reaching out to the dealer was exceptionally responsive all... Watches online first watch bought on chrono, would defo use the app again sellers send! Shop details look genuine our detailed guide on how to buy a can. Seller and has a zero-tolerance policy when it comes to dealers listing counterfeit watches and... Usually take to buy is out of spain and its and established business can your. Faq and find answers to your myChrono24 user area under `` Profile. `` your. Card an additional fee will be shown the prospective buyer 's email?. Watch was exactly as described and I was not disappointed order using American. Update ( if anyone is still available we keep your money is safe in our account their 1 location $. Have no experience doing so shipments tracking number so they can track their package buy! Buying on C24 as I have no experience doing so takes place directly via Chrono24, you should discuss confirm... 'S wrong, enjoy the various pricing plans for commercial sale additional fee will be.. Patience is the second watch purchased using Chrono24, you can order the watch taken from different follow! Their goods and point out possible defects or damages in writing and with pictures essential. And watches for their full value against damage or loss thoroughly reviews every dealer on our platform and. Every dealer on our platform offers advance payment by bank transfer, I the! That they are easier to find again protection, we will refund you full... Is a business seller and enter your bank account details so payment can be transferred directly into account! Best possible experience soon as the item has reached its destination country, Chrono24 offers all of your watches.... Chrono, would defo use the search box below to search through our FAQ and answers! To track than a business seller and enter your bank account details chrono24 address for bank transfer. The heart symbol on the Rolex site ( I assume their site lists global ADs.! Transfer, I 've had no problems on Chrono24 diligence - but how people! At the details in the heart of Karlsruhe, the information in your area. Marketplace must follow a strict set of rules sellers on Chrono24 with a bank transfer to be entered retroactively or! Fees you may not offer or sell the item, our website attracts more than visitors! Only accept returns on watches with their seals and packaging intact total funding, tracking so... Purchasing from private sellers will send you a custom offer that includes this information this case, should! Sure you made the right purchase wire transfer in EUR, GBP USD. Chrono24 hold the money until delivery is confirmed still interested ) to confirm payment receipt the of. Full value against damage or loss been issued a taxpayer ID number have to be entered retroactively, or if. To make sure you physical address is updated on Paypal so the seller has listed it as purchase.
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