Ive learned to love being wrong. Typical questions for the research team to answer: Is this really a problem? Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. We already covered Marketplace GOV above. Lets assume 8% for simpler math. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. If you talk to a successful Launcher about a market they started, theyll know it front to back. From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. DoorDash has productized data into a real-time prediction service called Sybil. It is a dataset with drivers, delivery times, money made, and tips. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. If a merchant does not design its menu correctly, customers wont be as attracted to their online offerings and will not buy as often. To do this, I would take pride in mastering the ordering system on your app. Operators need to easily flex between both of those mindsets. At my previous company intermix.io, we pretty much had every delivery company under the sun as a customer at some point. Any industry has a key transaction that measures the exchange of value. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. So there you go. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. Listen as if youre wrong.. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. Looking at the Contribution Profit by Cohort, we can see how due to the adjusted sales and marketing and promotions spend required to acquire the consumers in the cohort and encourage their repeat use of our platform, we see a Contribution Loss in Year 1, between 5% (2017 Cohort) and and 9% (2018 Cohort). We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. I applied and interviewed for DD strategy and operations role (was rejected in the last round). Its important to take initiative. DoorDash Careers | Connecting People With Possibility Culture Find out how our mission, vision & values shape everything we do Belonging Explore how we're creating an environment that welcomes us all Learn More Exceptional benefits enable you to feel as rewarded in your personal life as you do at work. Staff Researcher@DoorDash. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. People can chart their own course. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. I can provide detailed insights. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. 22 17 Related Topics Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. At DoorDash, data is what drives the " Get 1% better every day " goal. Filter Does the offering work? At DoorDash, data is what drives the Get 1% better every day goal. You move deliberately and with speed. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? You can best reach me on LinkedIn. DoorDash has gotten better at making consumers order more frequently earlier in their customer lifecycle the Marketplace GOV from each customer cohort has gone up year-over-year. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. Get email updates for new Merchant Services jobs in Tempe, AZ. This is the gist of how pricing on DoorDash works. When Im talking to Dashers, Im always trying to learn: Why are they dashing? When the flywheel kicks in, it creates economic uplift for all marketplace participants. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. We try to make it feel like everyones working in the same place, rather than across the continent. How long will a pint of ice cream stay cold? DoorDash developed an operational playbook to launch, run and scale their local markets. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. acquire more customers, and offer them a restaurant selection and services that drive up engagement and retention. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? That number drops to 2% in the subsequent years to keep customers on the platform. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. Referrals increase your chances of interviewing at DoorDash by 2x. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. Can you help share any prep tips to be successful in the below interviews ? The different annual customer cohorts offer again an even more intriguing view. DoorDash co-founder and CTO Andy Fang also presented at the AWS Global Summit New York 2019 with an overview of the entire tech stack, with a follow-up in-depth interview on SiliconAngle. You can see how cohorts consistently increase their spend on DoorDash. San Francisco based. Your job seeking activity is only visible to you. Its not something you generally see at bigger, established firms that are more set in their ways. Got an email rejection a few days later. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. . Cross-functional Assessment 3. At the beginning of the pandemic, over 40% of merchants didn't have an online channel to reach customers, and we know that now more than ever, driving online sales is critical for these businesses. Deloitte. Airlines sell plane tickets, Brokerages sell stock trades, Logistics companies sell shipments, Food Delivery sells restaurant orders, and so forth. Whatever Im doing, I have to understand whats happening on the ground. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. At the same time, theres a lot of room to be creative. They first identify an opportunity or get tasked to solve a business problem. Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. This role has the remit of shaping our Drive restaurants . And in Japan, where a majority of Dashers complete deliveries by bike, vs. in a car, we may suggest different delivery routes, or offer different bags for carrying goods to their final destination. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. Most of the customer and Dasher acquisition seems to come from performance-based marketing. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. Its a huge competitive data moat. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. I am confident that these skills will transfer well to the Doordash team.\"3) How do you define success in your work?Answer Example:\"I define success by my ability to reach the goals that are set for me. Many of the leaders at DoorDash today were with the company during that time, and maintain the same pragmatic determination that got us through then. DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. If your end goal is, say, product management, this is a great way to get there. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. What is the next big thing for us? Each region has teams that cover a particular side of the business merchants, customers or Dashers. DoorDash has done exactly that. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. They can also help fill the sales role in a newer region that doesnt yet have its own team. Your platform becomes intelligent. With Year 2, the Cohorts start generating somewhere between 5% (Cohort 2017) and 8% (Cohort 2016) of Gross Profit as % of Marketplace GOV. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. The initial messages for the campaign were something more generic. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. Then, based on existing data or additional research, they build a plan to address the needs. How can we solve it? Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. What type of questions to expect in the SQL and case interview rounds? Changs, continue to invest in our relationship by partnering with us at new stores across the country. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. Our managers understand were not going to make our money back in a day. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. Not an ex consultant and so unsure if I should prep myself using Case in Point #doordash #interview, Go to company page As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ To know you and your colleagues around the world are part of the business merchants, customers or.. Whats happening on the ground offer them a restaurant selection and Services that Drive engagement! 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